Instructional Designer — Travel Benefits & Multimedia Training

PSA Airlines, Inc.; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Travel privileges on American Airlines

Comprehensive benefits

Job summary

PSA Airlines, Inc. is seeking an experienced Instructional Designer to design, develop, and maintain engaging learning solutions that support organizational goals and workforce development.

You will partner with cross-functional teams to assess training needs and create scalable content across e-learning, instructor-led training, and multimedia formats. The role emphasizes applying adult learning principles, delivering high-quality curriculum on schedule, and using video production and

Qualifications

• Bachelor’s degree in Instructional Design, Education, Communications, or related field.
• Comprehensive knowledge of instructional theories for online and ILT.
• Experience creating engaging training materials for adult learners across formats (video, e-learning, manuals).
• Photography experience and ability to produce multimedia content.
• Proficiency with video production tools (Premiere Pro, After Effects, Lightroom).
• Strong technical writing with clear, consistent terminology.

Responsibilities

• Designs, develops, and improves instructional materials (e-learning, ILT, job aids, blended learning).
• Collaborates with department leaders, SMEs, and program developers to design and implement training solutions.
• Conducts needs analyses to identify knowledge gaps and design targeted interventions.
• Ensures curriculum aligns with goals, compliance, and industry standards.
• Applies ADDIE or similar frameworks to create structured learning experiences.
• Develops multimedia assets including video through scripting, recording, and editing.
• Maintains and updates training content for accuracy and consistency.
• Evaluates training effectiveness using feedback and metrics; suggests improvements.
• Manages multiple projects and timelines with high-quality deliverables.
• Provides status updates and reports on assigned projects.
• Supports end-to-end content development with multimedia production.
• Complies with Security and Safety Management System (SMS) requirements.

Skills

Instructional design

Adult learning

Video production

Photography

Technical writing

Communication

MS Office

Education

Bachelor’s degree in Instructional Design

Master’s Degree in Instructional Design/Tech/Multimedia

Tools

Adobe Premiere Pro

After Effects

Lightroom

Articulate Storyline/Rise

Job description

PSA Airlines, Inc. is seeking an experienced Instructional Designer to design, develop, and maintain engaging learning solutions that support organizational goals and workforce development.

You will partner with cross-functional teams to assess training needs and create scalable content across e-learning, instructor-led training, and multimedia formats. The role emphasizes applying adult learning principles, delivering high-quality curriculum on schedule, and using video production and