Instructional Designer - Tech & Contact Center Training

WCL Group; Plano (TX); On-site; USD 47,000 - 68,000; Full time

Job summary

WCL Group in Plano, TX is seeking an Instructional Designer to build onboarding and technical training for contact center agents and staff. You will design blended learning, work with SMEs, and ensure content reflects current tools and processes. On-site schedule is Monday–Friday, 40 hours weekly.

Applicants should have 3–5 years in instructional design, proficiency with Articulate Storyline 360, Rise 360, or equivalent, and solid ADDIE/SAM knowledge. The role may extend or convert to full-time.

Qualifications

• 3–5 years of instructional design experience, incl. contact center or support.

Responsibilities

• Design end-to-end training programs for onboarding and upskilling.
• Create blended learning with eLearning, ILT, and microlearning.
• Partner with SMEs and operations to validate content.
• Publish courses in LMS and track completion and reporting.
• Apply ADDIE/SAM and assess training effectiveness.

Skills

Instructional design

ADDIE

SAM

Content development

Project management

Facilitation

Stakeholder comms

Technical communication

Microsoft Office

Education

Bachelor's degree in Instructional Design, Instructional Technology, Education, Communications, or related field

Tools

Articulate Storyline 360

Rise 360

Adobe Captivate

iSpring

Absorb

Job description

WCL Group in Plano, TX is seeking an Instructional Designer to build onboarding and technical training for contact center agents and staff. You will design blended learning, work with SMEs, and ensure content reflects current tools and processes. On-site schedule is Monday–Friday, 40 hours weekly.

Applicants should have 3–5 years in instructional design, proficiency with Articulate Storyline 360, Rise 360, or equivalent, and solid ADDIE/SAM knowledge. The role may extend or convert to full-time.