Instructional Designer: Scalable Learning for Global Teams

Ticketmaster; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Ticketmaster is seeking an experienced Instructional Designer to design and develop scalable learning solutions for North America. You will translate complex event lifecycle processes into clear, engaging learning experiences and partner with subject-matter experts and cross-functional teams.

You will own projects from discovery to launch, create assets across formats, measure learner outcomes, and continuously improve onboarding and ongoing training.

Qualifications

• 3+ years designing and developing adult learning solutions (e-learning, ILT, virtual, blended, or performance-support).
• Demonstrated knowledge of adult learning theory and instructional design principles.
• Portfolio or samples showing instructional design and visual communication skills.
• Experience managing multiple learning projects with SMEs and cross-functional stakeholders.
• Strong written, verbal, analytical, and project-management skills with attention to detail.
• Ability to learn technical information quickly and adapt for non-technical learners.
• Ability to work independently with distributed teams.
• Fluency in English.

Responsibilities

• Design, develop, and maintain engaging learning programs and materials for North America employees.
• Apply adult learning theory to analyze needs and define learning objectives.
• Collaborate with trainers and SMEs to translate complex products into learning experiences.
• Own projects from discovery through launch, including planning and QA.
• Create assets across formats: e-learning, virtual, ILT, videos, job aids, infographics.
• Measure learner feedback and performance data for improvements.
• Edit and ensure accuracy and accessibility of materials.
• Share best practices with global teams for scalable resources.
• Manage priorities in a fast-paced environment.
• Support LATAM initiatives as needed.

Skills

Adult learning theory

Instructional design

E-learning design

Project management

Cross-functional collaboration

English fluency

Education

Bachelor’s degree in Instructional Design or related field

Tools

Articulate Storyline

Adobe Captivate

Microsoft 365

Adobe Creative Cloud

Camtasia

Premiere

Zoom

Confluence

Salesforce

Job description

Ticketmaster is seeking an experienced Instructional Designer to design and develop scalable learning solutions for North America. You will translate complex event lifecycle processes into clear, engaging learning experiences and partner with subject-matter experts and cross-functional teams.

You will own projects from discovery to launch, create assets across formats, measure learner outcomes, and continuously improve onboarding and ongoing training.