Technical Program Manager - Client Delivery
Toshiba Corp.
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Benefits offered by this job
Job summary
Toshiba Global Commerce Solutions is seeking a Technical Project Manager III to drive governance, coordination, and disciplined delivery across Professional Services. You will own portfolio reporting, RAID and action management, and resource planning, coordinating with Delivery Leadership, Engineering, Sales, Finance, and Operations to improve visibility and outcomes.
Requires strong PM discipline, executive communication, and financial awareness, with the ability to organize complex work across
Qualifications
- Bachelor's degree or equivalent in business, IT, engineering, project management or related field.
- 7+ years in PM, PMO, portfolio delivery or governance.
- Experience preparing executive-level reporting, presentations, and communications.
- Experience managing governance cadences, RAID logs, and action registers.
- Knowledge of planning, forecasting, financial tracking, and delivery health reporting.
- Strong organizational, analytical, facilitation, communication, and problem-solving skills.
- Advanced proficiency with Excel, PowerPoint, Teams, SharePoint, and Microsoft 365.
- Ability to manage competing priorities with accuracy and timely follow-through.
Responsibilities
- Facilitate recurring portfolio, leadership, and delivery governance reviews.
- Prepare agendas, executive presentations, status summaries, minutes, and follow-ups.
- Consolidate milestones, KPIs, risks, issues, dependencies, decisions, and mitigations into portfolio visibility.
Skills
Education
Tools
Job description
Toshiba Global Commerce Solutions is seeking a Technical Project Manager III to provide the governance, coordination, and operational discipline needed to improve visibility, accountability, and delivery outcomes across Professional Services. This role serves as a central coordination point among Delivery Leadership, Customer Engagement Managers, Engineering Managers, Sales, Operations, Finance, and other stakeholders.
The position owns portfolio reporting, leadership meeting operations, RAID and action management, resource-planning coordination, delivery-process governance, and continuous-improvement activities across multiple customer engagements. Success requires strong project management discipline, executive communication, financial awareness, attention to detail, and the ability to organize complex work across technical and non-technical teams.
- Bachelor's degree in business, information technology, engineering, project management, or a related discipline, or an equivalent combination of education and relevant experience.
- 7+ years of experience in project management, PMO operations, portfolio management, delivery operations, program governance, or a related discipline.
- Experience preparing executive-level reporting, presentations, meeting materials, and written communications.
- Experience managing governance cadences, RAID logs, action registers, and cross-functional follow-through.
- Working knowledge of project planning, resource planning, forecasting, financial tracking, and delivery-health reporting.
- Strong organizational, analytical, facilitation, communication, and problem-solving skills.
- Advanced proficiency with Microsoft Excel, PowerPoint, Teams, SharePoint, and Microsoft 365.
- Ability to manage competing priorities and high volumes of detail while maintaining accuracy and timely follow-through.
- Ability to collaborate effectively across technical, customer-facing, financial, and operational functions.
- Facilitate recurring portfolio, leadership, customer portfolio, and delivery governance reviews.
- Prepare agendas, executive presentations, status summaries, minutes, and follow-up communications.
- Consolidate milestones, key performance indicators, risks, issues, dependencies, decisions, and mitigation actions into reliable portfolio-level visibility.
- Own and administer portfolio and leadership RAID processes.
- Capture owners, due dates, status, dependencies, and closure evidence.
- Monitor open items, follow up with owners, and elevate overdue or unresolved matters through appropriate leadership channels.
- Coordinate resource-demand planning, staffing reviews, utilization discussions, and capacity-management activities.
- Maintain planning information used for staffing decisions, delivery forecasting, and operational-readiness reviews.
- Communicate resource-allocation risks that may affect customer commitments, schedules, quality, or financial performance.
- Maintain and improve delivery-management standards, templates, operating procedures, governance controls, and reporting practices.
- Monitor the accuracy and completeness of schedules, milestones, forecasts, release information, and portfolio status artifacts.
- Identify handoff gaps and process breakdowns and facilitate corrective actions.
- Support portfolio forecasting, budget visibility, resource-utilization reviews, project financial tracking, annual planning, operating reviews, portfolio health assessments, and project setup governance.
- Coordinate with Delivery, Finance, Sales, and Operations to improve transparency and timely decision-making.
- Serve as facilitator and operational coordinator for recurring delivery, portfolio, and leadership meetings.
- Manage cadence, logistics, agendas, materials, decisions, minutes, and follow-up communications.
- Translate complex information into clear, executive-ready messages for technical and non-technical audiences.
- Develop and maintain standard operating procedures, training materials, process documentation, and governance playbooks.
- Support onboarding and knowledge transfer.
- Facilitate lessons learned and retrospectives.
- Promote consistent practices and measure adoption and effectiveness of process changes.
- PMP or comparable project, program, or Agile certification.
- Experience in Professional Services, software delivery, retail technology, or enterprise technology organizations.
- Experience with portfolio and project tools such as Smartsheet, Jira, ServiceNow, Oracle, Tempo, or comparable platforms.
- Experience supporting customer-facing delivery organizations and executive governance forums.
- Experience developing SOPs, training materials, reporting standards, or knowledge-management content.
- Familiarity with Agile, waterfall, and hybrid delivery approaches.
- Leadership reporting and meeting materials are accurate, concise, and delivered on the required cadence.
- Risks, actions, issues, and decisions have clear owners, current status, and timely escalation or closure.
- Resource constraints, delivery dependencies, and financial or schedule variances are visible early enough to support corrective action.
- Portfolio and project artifacts provide consistent, trustworthy information for leadership decision-making.
- Governance forums produce documented decisions, accountable actions, and effective follow-through.
- Professional Services processes, templates, training, and reporting practices become more consistent and efficient over time.
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan (with company match)
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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