Associate Technical Business Analyst

Toshiba Global Commerce Solutions; Durham (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Toshiba Global Commerce Solutions is seeking an Associate Technical Business Analyst to work with retail clients and project teams to translate business needs into clear requirements and use cases. You will collaborate with senior analysts and technical teams to deliver features from definition through delivery in a growth role.

You will join a cross-functional team, learn Toshiba systems, and support product releases that meet demanding customer expectations.

Qualifications

• Analyze client business requirements and translate them into product or client-specific requirements with guidance from senior team members.
• Create and maintain requirements documentation that clearly conveys changes and rationale for both client and product perspectives.
• Review and validate AI-generated content for accuracy and alignment with client needs and system behavior.

Responsibilities

• Participate in client interviews, workshops, and surveys to understand needs and rationale.
• Support senior analysts in guiding clients through decision making and product capabilities.
• Collaborate with client and project teams to ensure timely release of solutions meeting expectations.
• Review test cases and scenarios and perform UAT to verify business requirements.

Skills

Requirements analysis

Client engagement

Agile familiarity

Documentation

Communication

Team collaboration

Self-driven

English fluency

Education

Bachelor's degree in related field

Tools

AI tools

Job description

Toshiba Global Commerce Solutions is seeking an Associate Technical Business Analyst to work with retail clients and project teams to define business requirements and use cases. Working alongside senior analysts and the technical teams assigned to your projects, you will help translate client needs into clear requirements, bridge the gap between clients and development staff, and support features from definition through delivery. This is a growth role: you will build product, analysis, and retail expertise while taking on increasing ownership of your work.

Our organization provides software solutions for some of the world's largest retailers, partnering with brands like Kroger, Amazon, Meijer and Costco to deliver innovative consumer experiences across a wide range of technologies.

As an Associate Technical Business Analyst, you will be part of a cross-functional team responsible for planning, developing, and releasing software solutions to market. You will build and nurture working relationships with product, program management, and supporting groups to help ensure the timely release of solutions that meet demanding customer expectations.

This position requires a solid technical background, familiarity with Agile software development, and an understanding of traditional waterfall methodologies. The role is client facing, and you will develop a deep understanding of the requirements and business drivers behind Toshiba's products and solutions.

Responsibilities

Requirements and Analysis

• Assist in analyzing client business requirements to help determine the best approach to meeting each need (for example, existing functionality or a new feature), with guidance from senior team members.
• Analyze and document well-defined requirements and help translate client needs into product-specific or client-specific requirements, with review from senior analysts.
• Create and maintain requirements documentation that clearly conveys what is changing and why, from both the client and product perspectives.
• Use approved AI tools to draft, refine, and standardize requirements documentation and user stories, expediting the documentation process. Review and validate all AI-generated content for accuracy and alignment with client needs and system behavior before sharing it and remain accountable for the quality of your work.

Client and Team Engagement

• Participate in client interviews, workshops, and surveys to understand the 'what' and the 'why' behind their business needs.
• Learn the product's value and capabilities and support senior analysts in guiding clients through their decision making.
• Build strong working relationships with the client and the project team, growing toward being seen as a trusted partner.
• Identify potential scope changes and raise them promptly with the lead BA or project manager and participate in client scope conversations as your skills develop.

Delivery Support

• Support the development team during the build phase by answering questions and clarifying requirements.
• Review test cases and scenarios and perform UAT to confirm solutions meet business requirements.
• Research client questions on functionality using test systems, internal AI tooling, documentation, or SMEs as needed.

Growth

• Learn Toshiba systems and develop into a system SME through training, hands-on use of test systems, and time with SMEs and developers.

Travel

• Up to 25% travel.

Required Skills

• 2-4 years of experience in a business analyst or similar role (internships and co-ops count).
• Exposure to software development teams and projects through work, internships, or coursework
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Collaborative, team-oriented approach
• Familiarity with Agile development methodologies
• Ability to create clear written documentation
• Self-driven, with a strong desire to learn
• Fluent English speaking and writing

Preferred Skills

• Bachelor's degree in business, information systems, computer science, or a related field
• Exposure to or interest in retail and retail point-of-sale systems
• Experience using AI tools to support writing, research, or analysis

ABOUT THE COMPANY

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

DIVERSITY, EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)