Instructional Designer & Business Analyst

Randstad USA; Washington (District of Columbia); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

AD&D

Life insurance offerings

Short-term disability

401K plan

Job summary

Randstad Digital seeks a Senior Business Analyst (Human Factors & Cyber Behavior) in Washington, DC to apply behavioral science and human-centered design to mature cybersecurity risk management tied to human behavior. You will study work systems, culture, and user habits to translate research into practical interventions and education for enterprise-wide impact.

The role collaborates with business units and cybersecurity teams to develop educational content, UI materials, and processes that

Qualifications

• Core background in human factors, organizational behavior, behavioral science, organizational psychology, or human-centered design.
• Behavioral & Systems Analysis: track record of analyzing people, work environments, and culture to drive strategy and results.
• Business Analysis Experience: 3+ years defining business cases, requirements, use cases, and process flows.
• Visual Communication & Design: 3+ years creating graphics and instructional materials.
• Platform & Software Proficiency: strong SharePoint publishing and MS Office (Visio, Word, PowerPoint).
• Communication & Adaptability: strong written/verbal skills; able to influence outcomes in cybersecurity contexts.
• Preferred Industry Experience: transportation/rail or travel environments is a plus.

Responsibilities

• Human Risk & Behavioral Strategy: evaluate and mitigate human-centric cybersecurity risks enterprise-wide.
• Organizational Analysis & Plan Development: analyze culture and workflows to craft actionable plans and policy recommendations.
• Requirements & Process Design: define business cases, requirements, and process maps aligning security with operations.
• Educational Content & Visual Communication: design visuals and resources to educate non-technical audiences and influence behavior.
• Platform & Content Management: update UI materials and resources hosted on SharePoint and CMS for broad access.
• Cross-Functional Influence: partner with business users and cybersecurity teams to bridge needs and human interaction patterns.

Skills

Human factors

Behavioral science

Organizational behavior

Human-centered design

Communication skills

Education

Bachelor's degree

Tools

SharePoint

Visio

Word

PowerPoint

Job description

Randstad Digital is seeking a Senior Business Analyst (Human Factors & Cyber Behavior) for a high-impact, non-technical opportunity supporting Amtrak in Washington, DC. In this role, you will apply human factors, behavioral science, organizational behavior, and human-centered design principles to help mature an enterprise approach to managing cybersecurity risk associated with human behavior. Working at the intersection of people, processes, and technology, you will analyze work systems, organizational culture, and user habits to translate research into practical strategies, behavioral interventions, and educational materials that reduce risk and drive a security-minded culture across the enterprise.

Job Details

• Location: Washington, Washington, D.C.
• Job type: Contract
• Salary: $45 - 52 per hour
• Work hours: 9am to 5pm
• Education: Bachelors

Responsibilities

• Human Risk & Behavioral Strategy: Apply behavioral science, human-centered design, and organizational analysis to evaluate, map, and mitigate human-centric cybersecurity risks across the enterprise.
• Organizational Analysis & Plan Development: Conduct research and analyze work systems, organizational culture, and employee workflows to turn data into actionable plans, intervention strategies, and policy recommendations.
• Requirements & Process Design: Gather and define business cases, functional requirements, and process maps (using Visio) that align security objectives with everyday operational workflows.
• Educational Content & Visual Communication: Design visual communications, graphic assets, and instructional resources to educate non-technical audiences, simplify complex risk concepts, and influence behavior at scale.
• Platform & Content Management: Review, create, and update user interface materials and educational resources hosted on SharePoint and content management systems for broad organizational access.
• Cross-Functional Influence: Partner with business users, operational leadership, and technical cybersecurity teams to act as a bridge, ensuring security strategies respect human interaction patterns.

Qualifications

• Core Background: Professional experience or educational background in human factors, organizational behavior, behavioral science, organizational psychology, or human-centered design.
• Behavioral & Systems Analysis: Demonstrated track record of analyzing people, work environments, and organizational culture to drive strategy, interventions, and measurable outcomes.
• Business Analysis Experience: Minimum 3 years of experience defining business cases, functional/technical requirements, use cases, and process flows.
• Visual Communication & Design: Minimum 3 years of experience designing graphics, visual communications, and educational/instructional materials using modern production tools.
• Platform & Software Proficiency: High proficiency in SharePoint (publishing and content management) along with Microsoft Office tools, specifically Visio, Word, and PowerPoint.
• Communication & Adaptability: Exceptional written and verbal communication skills, with the ability to influence organizational outcomes and comfortably operate within a cybersecurity environment without needing a technical cybersecurity or engineering background.
• Preferred Industry Experience: Experience in transportation operations, passenger rail, or travel/airline work environments is an asset.

Additional Qualifications

• Core Background: Professional experience or educational background in human factors, organizational behavior, behavioral science, organizational psychology, or human-centered design.
• Behavioral & Systems Analysis: Demonstrated track record of analyzing people, work environments, and organizational culture to drive strategy, interventions, and measurable outcomes.
• Business Analysis Experience: Minimum 3 years of experience defining business cases, functional/technical requirements, use cases, and process flows.
• Visual Communication & Design: Minimum 3 years of experience designing graphics, visual communications, and educational/instructional materials using modern production tools.
• Platform & Software Proficiency: High proficiency in SharePoint (publishing and content management) along with Microsoft Office tools, specifically Visio, Word, and PowerPoint.
• Communication & Adaptability: Exceptional written and verbal communication skills, with the ability to influence organizational outcomes and comfortably operate within a cybersecurity environment without needing a technical cybersecurity or engineering background.
• Preferred Industry Experience: Experience in transportation operations, passenger rail, or travel/airline work environments is an asset.

Skills

digital assets, user interface

Equal Opportunity Employer

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Reasonable Accommodation

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Benefits

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• 401K plan

Posting Duration

This posting is open for thirty (30) days.