Dir DT Sys Design & Dev Client Device - 90000791 - null

Amtrak; United States; Hybrid; USD 179,000 - 232,000; Full time

Benefits offered by this job

Health Insurance

401K with employer match

Generous PTO

Wellness Programs

Rail Pass Privileges

Job summary

Amtrak is seeking a Director of Sys Design & Dev. - Client Experience in the United States to lead teams delivering Tier III support, risk remediation, device management, and engineering for client devices.

You will drive end-to-end service design, delivery, lifecycle management, and performance outcomes while partnering with business and DT teams to ensure secure, scalable, customer-focused digital solutions.

Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 11 years of relevant work experience.
• Leadership experience in managing engineering teams and influencing executive management.

Responsibilities

• Oversee the design, development, and implementation of client hardware-based solutions to meet business requirements.
• Lead and mentor a team of client device engineers, fostering innovation and excellence.
• Directs end-to-end design, delivery and lifecycle management across enterprise domains.
• Provide strategic advice on client-centric solutions aligned with mission and objectives.
• Establish service offering frameworks, definitions, and performance metrics.
• Ensure on-time and within-budget delivery of multiple IT projects with resource planning.

Skills

Leadership

Executive stakeholder influence

Agile delivery

Cross-functional teams

Program & portfolio management

Strategic advisory

Education

Bachelor’s Degree

Tools

Windows

Mac

iOS

Android

Thin clients

Enterprise print

Conference room tools

Collaboration tools

Job description

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

The Director of Sys Design & Dev. - Client Experience, is responsible for providing leadership for teams that provide Tier III support, risk remediation, device management, engineering and logistics for client devices. This includes overseeing their implementations to ensure technology investments are meeting the business requirements. The Client Experience team partners with multiple business teams and their peer DT teams to produce detailed engineering designs and implementation. Accountable for end-to-end ownership of multiple IT service domains, including service design, delivery, lifecycle management, and performance outcomes. Manage the associated budget and ensure optimal investment alignment with company priorities. Serves as a key interface between technology and business leadership, driving scalable, secure, and customer-focused digital solutions while maintaining accountability for operational excellence and service performance.

Essential Functions

• Oversee the design, development, and implementation of client hardware-based solutions to meet the business requirements. This includes the full cycle of design, planning, documentation and execution.
• Lead and mentor a team of client device engineers, fostering a culture of innovation, collaboration, and excellence in building network solutions.
• Directs the end-to-end design, delivery, and lifecycle management of technology service offerings across multiple enterprise domains, ensuring alignment with business strategy and customer needs.
• Support executive leadership by providing strategic advice on client centric solutions, implementing modern practices, and ensuring alignment with the organization's mission, strategy, and objectives.
• Establishes and governs service offering frameworks, including definition, catalog integration, performance metrics, and continuous improvement.
• Support executive leadership by providing strategic advice on client centric solutions, implementing modern practices, and ensuring alignment with the organization's mission, strategy, and objectives.

Minimum Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 11 years of relevant work experience.

• Requires leadership experience in managing engineering teams, influencing executive level management, and key stakeholders.
• Requires demonstrated ability to manage a portfolio of engineering engagements, effectively planning and leveraging team resources to ensure services delivery on time and within budget.

Preferred Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 13 years of relevant work experience.
• Experience with management, engineering and support of the following technologies: Windows, Mac, iOS, Android, thin clients, enterprise print, conference room and collaboration tools, and any related infrastructure required for them to operate.

Knowledge, Skills, And Abilities

• Proficient in leading cross-functional teams and influencing executive-level management and stakeholders
• Must have experience as a senior level engineer providing vision and selecting solutions to move organizations forward, building scalable solutions which enable future business initiatives.
• Requires demonstrated ability to manage a portfolio of engineering engagements, effectively planning and leveraging team resources to ensure services delivery on time and within budget.
• Demonstrated track record of successfully delivering multiple concurrent IT projects within specified deadlines and budget constraints
• Extensive experience in managing client expectations, program and financial management, and technology product delivery
• Strong background in Agile delivery methodologies

The salary/hourly range is $179,300.00 – $232,416.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

Health and Wellbeing Financial and Retirement Work and Family Life Support

• Health, Dental, and Vision Insurance 401K with Employer Match Generous Paid Time Off
• Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care
• Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits
• No-cost Personal Health Advocate Student Loan Assistance Adoption and Surrogacy Assistance
• Medical Plan Opt-out Credit Tuition and Education Reimbursement Paid Family Leave
• Life Insurance Rail Pass Privileges
• Short- and Long-term Disability Insurance Employee Assistance Program
• No-cost Financial Advisor Sessions Commuter and Flexible Spending Accounts

Requisition ID: 167126

Work Arrangement: 02-Remote Optional

Relocation Offered: No

Travel Requirements: Up to 25%

You power our progress through your performance

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be more than a job. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.