Instructional Designer

Innovate Consulting; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Innovate Consulting is seeking an Instructional Designer to create and maintain high-impact learning experiences that strengthen capability and drive business outcomes. You will partner with SMEs, stakeholders, the LMS Expert, and project teams to transform requirements into engaging training and manage content from intake through launch across multiple platforms.

The role emphasizes adult-learning principles, quality standards, and the use of approved learning technologies to optimize learner

Qualifications

• Bachelor’s degree in Instructional Design, Education, or related field.
• 2–5 years of instructional design or e-learning experience.
• Experience designing content across multiple formats.
• Experience with Learning Management Systems and digital learning platforms.
• Strong written and verbal communication, facilitation, organization, and project coordination.

Responsibilities

• Design engaging digital, blended, and performance-support learning experiences using adult learning principles.
• Develop and maintain learning content across channels (LMS, videos, job aids, facilitator-led resources).
• Translate procedures, SOPs, and SME expertise into learner-focused content.
• Define learning objectives and learner needs from the training intake process.
• Partner with SMEs to gather content and lead content-development sessions.
• Apply QA and usability standards to ensure content accuracy, accessibility, and consistency.
• Support LMS enhancements, deployments, testing, and post-launch updates.

Skills

Instructional design

E-learning development

Learning operations

Training development

Project coordination

Education

Bachelor's degree in Instructional Design, Education, or related field

Tools

360Learning

SAP SuccessFactors

SharePoint

Microsoft 365

Job description

The Instructional Designer designs, develops, and maintains high-impact learning experiences that strengthen capability, improve learner performance, support operational excellence, and contribute to business outcomes across Business Capabilities and supported business functions.

This role partners closely with subject matter experts (SMEs), business stakeholders, the LMS Expert, and project teams to transform business requirements, operational processes, and source materials into engaging, learner-focused training solutions. The Instructional Designer manages assigned content-development projects from intake through launch, ensuring learning content, reviews, approvals, communications, and deployment activities are completed on time and aligned to agreed-upon business objectives and training timelines.

The role serves as a content-development expert and learning partner, applying adult learning principles, instructional design methodologies, quality standards, and approved learning technologies to create effective learning experiences that learners can understand, retain, and apply on the job.

Key Responsibilities

1. Instructional Design & Content Development

• Design engaging digital, blended, and performance-support learning experiences using adult learning principles and instructional design methodologies.
• Develop and maintain learning content and performance-support materials delivered through multiple channels, including learning platforms, videos, job aids, facilitator-led resources, learner communications, certification content, assessments, and other training materials aligned with defined objectives.
• Translate operational procedures, Job Breakdown Sheets (JBS), Standard Operating Procedures (SOPs), technical information, business requirements, and SME expertise into clear, learner-focused learning experiences.
• Define learning objectives, content requirements, and learner needs based on information gathered through the training intake process.
• Partner with SMEs to gather screenshots, process documentation, system demonstrations, supporting resources, and other content required for development.
• Lead content-development working sessions, reviews, and refinement discussions with SMEs and stakeholders.
• Apply quality assurance and usability standards to ensure content is accurate, instructionally sound, visually effective, accessible, and consistent.
• Use approved learning technologies and AI-enabled tools to improve content quality, development efficiency, and learner engagement.

2. LMS & Learning Technology Support

• Partner with the LMS Expert and business stakeholders to support LMS enhancements, content deployments, testing activities, and learner experience initiatives.
• Build, update, configure, and test learning content within approved learning platforms as required for assigned projects.
• Support content validation, user acceptance testing, launch readiness activities, deployment support, and post-launch updates.
• Ensure assigned content is structured to support learner access, usability, defined tracking requirements, and the overall learner experience.
• Participate in platform pilots and enhancement initiatives by providing instructional design, content-development, and learner-experience input.
• Collaborate with external content-development partners, as assigned, by providing learning objectives, content requirements, review feedback, and content validation support. Vendor ownership and management remain outside this role.

3. Content Development Coordination & Deployment

• Partner with SMEs and business stakeholders to transform operational processes, business requirements, system changes, and performance needs into engaging learning experiences that drive learner capability and business outcomes.
• Manage assigned content-development timelines from intake through launch to ensure deliverables are completed according to established training schedules and business commitments.
• Proactively engage SMEs and stakeholders throughout the content-development process to maintain momentum and support content readiness.
• Coordinate content reviews, approvals, and milestone activities required to support successful training launches.
• Communicate content-development issues, delays, or dependencies that may impact agreed-upon timelines.
• Support training launches through content readiness activities, learner communications, launch support, and post-launch updates.
• Work collaboratively with Business Capabilities, Talent, Operations, Supply Chain, Commercial, and other stakeholder groups as needed.

4. Training Communications & Continuous Improvement

• Develop learner-facing communications, launch announcements, awareness materials, job aids, and other resources that support training participation, readiness, and engagement.
• Review available LMS reporting, learner feedback, and stakeholder input to identify opportunities to improve training content and learner engagement.
• Recommend and implement content updates and enhancements based on learner feedback, available data, stakeholder input, and evolving business needs.
• Contribute to continuous improvement by identifying reusable templates, streamlined development approaches, quality enhancements, and learner experience improvements.

5. Content Management & Governance

• Support the learning-content lifecycle through scheduled content reviews, updates, revisions, archiving, and retirement activities.
• Follow established LMS, SharePoint, documentation, and content-management standards defined by the LMS Expert and Capability team.
• Maintain content files, source materials, templates, and supporting documentation within approved repositories.
• Ensure assigned content complies with established documentation, version-control, and repository-management expectations.

Ways of Working

• Operate with a high degree of structure, ownership, collaboration, and attention to detail.
• Balance speed, quality, learner needs, and business priorities in a fast-paced environment.
• Build and maintain productive partnerships with SMEs, stakeholders, and project teams.
• Communicate issues, risks, dependencies, and timeline impacts in a timely manner.

Required Qualifications

• Bachelor's degree in Instructional Design, Education, Organizational Development, Communications, Business, or a related field, or equivalent relevant experience.
• 2-5 years of experience in instructional design, e-learning development, learning operations, training development, or a related learning role.
• Experience designing and developing learning content across multiple delivery formats.
• Experience working within Learning Management Systems and digital learning platforms.
• Strong understanding of adult learning principles and instructional design methodologies.
• Experience collaborating with SMEs and cross-functional stakeholders to translate complex information into learner-focused content.
• Ability to manage multiple content-development projects, timelines, and priorities simultaneously.
• Ability to lead SME working sessions and content-development discussions.
• Strong written and verbal communication, facilitation, organization, quality-control, and project-coordination skills.
• Proficiency with Microsoft 365 applications and learning content-development tools.

Preferred Qualifications

• Experience with 360Learning, SAP SuccessFactors, or a similar enterprise learning platform.
• Experience developing both LMS-native and SCORM-based learning content.
• Experience developing learning for commercial, frontline, operations, supply chain, or field-based audiences.
• Experience using AI-enabled content-development tools.
• Familiarity with learning analytics, learner feedback, training effectiveness, and adoption measurement.
• Experience working in SharePoint or a comparable document- and content-management environment.
• Experience working in a large-scale enterprise learning environment.

Success Measures

• High-quality learning experiences that accurately translate SME expertise into engaging, learner-focused training.
• Consistent delivery of content, reviews, approvals, communications, and launch activities according to established training timelines.
• Effective partnership with SMEs and stakeholders throughout the content-development process.
• Learning solutions that support positive learner engagement, adoption, completion, and learner feedback.
• Continuous improvement of training content based on learner feedback and available LMS insights.
• Consistent adherence to content-management, documentation, and governance standards.