Bilingual Instructional Tech Support Specialist

Young World Physical Education; McAllen (TX); On-site; USD 20,664 - 27,552; Full time

Job summary

McAllen Independent School District Achieve Early College High School is seeking an Instructional Assistant, Technology Support to provide students and parents with device and application support. The role emphasizes prompt troubleshooting and effective communication in English and Spanish.

The position requires an associate degree or 48 college hours with preferred COMPTIA and paraprofessional certification. Will work in a dynamic school environment within McAllen ISD.

Qualifications

• Associate degree or 48 college hours required.
• COMPTIA certification preferred.
• Paraprofessional Certification required upon employment.
• Bilingual English/Spanish preferred for effective communication.

Responsibilities

• Provide students and parents with technical support for devices and district applications.
• Troubleshoot hardware, software, networking and wireless issues.
• Provide technology trainings and meetings regarding district technology applications/platforms.
• Maintain Federal Programs Fixed Asset inventory and disposals for technology.
• Contribute to a collaborative, high-performing department through ongoing technology learning.
• Collect and organize required reports for State and Federal Programs Office.
• Maintain confidentiality of student and parent information.
• Follow McAllen ISD customer service standards.
• Perform other duties as assigned by supervisor.

Skills

Interpersonal skills

Bilingual English/Spanish

Tech troubleshooting

Technical aptitude

Education

Associate degree or 48 college hours

COMPTIA certification

Paraprofessional Certification (required upon employment)

Tools

Chrome OS

iOS

Windows

Mac OSX

Printers

Scanners

Mobile devices OS

Job description

McAllen Independent School District Achieve Early College High School is seeking an Instructional Assistant, Technology Support to provide students and parents with device and application support. The role emphasizes prompt troubleshooting and effective communication in English and Spanish.

The position requires an associate degree or 48 college hours with preferred COMPTIA and paraprofessional certification. Will work in a dynamic school environment within McAllen ISD.