Student Support Officer

McAllen Independent School District; McAllen (TX); On-site; USD 54,000 - 75,000; Full time

Job summary

McAllen Independent School District seeks a Student Support Officer to assist campuses and departments in matters related to students, parents, and the community, enhancing student learning. The role requires a bachelor’s degree, a Texas Class C license, and three years of relevant experience, with fluency in English and Spanish.

The position is full-time, based in McAllen, TX, with a 221-day schedule and a daily pay range; salary ranges from $53,791 to $75,052 per year, depending on experience

Qualifications

• Bachelor’s degree in Education, Social Services, or Criminal Justice is required.
• Valid Texas driver’s Class C license is required.
• Ability to communicate well in English and Spanish.
• Knowledge of the geographical locations and physical layout of the McAllen school district.
• Three years of experience working with children, parents, and community members.

Responsibilities

• Assist the Director for Student Support Services in preparing the Student Code of Conduct, Handbook, and Discipline Plan.
• Oversee the district complaint process and mediate concerns using conflict resolution.
• Co-chair the District Disciplinary Committee and interpret relevant Texas codes during hearings.
• Provide staff development on topics related to job duties and assist with Open Records requests.
• Ensure compliance with federal, state, and local laws affecting job responsibilities.

Skills

Bilingual English/Spanish

Communication skills

Basic computer skills

Education

Bachelor’s Degree in Education, Social Services, or Criminal Justice

Texas Driver’s License Class C

Job description

Student Support Officer

McAllen Independent School District Dept of Student Support Serv - McAllen, Texas Open in Google Maps

This job is also posted in McAllen Independent School District

Job Details

Job ID: 5938617

Application Deadline: Oct 04, 2026 5:00 PM (Central Standard Time)

Posted: Sep 24, 2026 5:00 AM (UTC)

Starting Date: Immediately

Job Description

PRIMARY PURPOSE:

To provide support to campuses and departments in all matters pertaining to students, parents, and the community to enhance student learning.

QUALIFICATIONS:

Education/Certification:

Bachelor’s Degree in Education, Social Services, or Criminal Justice, required

Valid Texas driver’s Class C license, required

Special Knowledge/Skills:

Ability to communicate well in English and Spanish

Ability to follow oral and written instructions

Have basic knowledge of the physical layout of McAllen

Have basic computer skills

Knowledge of geographical locations and physical layout of the school district, required

Experience:

Three (3) years of experience in working with children, parents, and community members, required

Working Days: 221

Daily Rate pay range:

Minimum: $243.40

Maximum: $339.60

Note: Starting pay for a new hire in a pay range plan will be determined individually based on each person's job-related experience and salaries paid to peer employees in the same position with similar experience.

MAJOR RESPONSIBILITIES AND DUTIES/ESSENTIALFUNCTIONS:

• Assist the Director for Student Support Services in the preparation of the Student Code of Conduct, Student Handbook, and Discipline Management Plan.
• Keep informed about current legislation appropriate to job assignment.
• Keep the Assistant Superintendent for Human Resources and Director for Support Services informed regarding the status of those duties assigned.
• Oversee the student/parent/community complaint process for the district by working effectively with two (2) parties, or more, and mediate any concerns brought forth by utilizing conflict resolution techniques and find a resolution to successfully resolve any disputed issue.
• Assist the Director for Support Services as per FNG LOCAL POLICY. In the absence of the Director, must be able to oversee the grievance procedure.
• Co-chair the District Disciplinary Committee on Expulsion Hearings. Must be able to interpret, enforce and apply the Texas Education Code Chapter 37.007 and 37.009 and the Student Code of Conduct during hearings.
• Enforce FFI LOCAL POLICY (student bullying) in accordance to Texas Education Code Chapter 25.0342 by coordinating and strengthening the school districts guidelines by providing staff development to campuses to identify bullying of students during the investigatory process and determine if the definition of bullying exists.
• Perform staff development of district personnel on topics related to job duties.
• Assist in the duties and responsibilities related to Open Records Requests.
• Assist Director for Support Services on duties and responsibilities related to FFH LOCAL POLICY investigations.
• Assist Director for Student Support Services on duties and responsibilities related to Title II of the Federal Statutes and district policy.
• Assist Director for Support Services on duties and responsibilities related to rezoning of school boundaries.
• Work directly under the guidance of legal counsel to disseminate and interpret legal documents such as court orders, divorce decrees, subpoenas submitted by campuses to ensure compliance. Exercise authority and give directives to campus administrators in the interpretation of legal documents.
• Assist District Staff to ensure compliance with federal, state and local laws/policies affecting job responsibilities and duties.
• Interpret, enforce and exercise significant discretion on Article 15.27 of the Texas Code of Criminal Procedures to appropriate campus personnel as required by Texas Law. As the Superintendent’s designee, must notify campus personnel of any Sex Offenders registering or moving into campus attendance zones.
• Follow McAllen ISD customer service standards.
• Perform other duties assigned by the immediate supervisor (primary evaluator).

SUPERVISORY RESPONSIBILITIES:

None.

EQUIPMENT USED:

Computer, printer, copier, calculator, multiline phone system, fax machine

WORKING CONDITIONS:

Mental Demands:

Exhibit the ability to deal calmly with hostile personalities: ability to communicate effectively (verbal and written); interpret policy, procedures, and data; maintain emotional control under stress.

Physical Demands:

Frequent prolonged and irregular hours, driving throughout the District, lifting objects between 25-75 pounds, occasional bending, standing, and kneeling. Frequent prolonged and irregular hours.

Position Type: Full-Time

Salary: $53,791 to $75,052 Per Year

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Dr. Connie Camacho , Director of Human Resources
• Dept of Human Resources
• Phone: [phone]
• Email: [e-mail]