Institutional Relationship Manager II - Client Growth

M&T Bank Corporation; Buffalo (NY); On-site; USD 62,000 - 104,000; Full time

Job summary

M&T Bank Corporation in Buffalo, NY is seeking a skilled relationship management professional to oversee an institutional client book, provide account administration and high-quality client services, and guide less experienced staff.

The role emphasizes accuracy, risk awareness, and proactive client communications, with responsibilities spanning billing, compliance, and collaboration with client development for cross-sell opportunities. Strong leadership and problem-solving are valued.

Qualifications

• Bachelor's degree with at least 2 years of relevant experience, or 6 years combined education/experience.
• Strong PC skills and proficiency with word processing and spreadsheets.
• Detail-oriented with excellent customer service and communication.

Responsibilities

• Submit and/or approve activity for processing in a timely and accurate manner and based on client directives.
• Respond to and/or annotate compliance reports for assigned accounts or team; resolve related outstanding matters as directed.
• Submit and/or approve annual account reviews for assigned accounts or in a timely manner as requested.
• Serve as primary/secondary contact for assigned/coverage team accounts as well as retirement plan participants and pensioners.
• Resolve basic and complex matters and inquiries, adhering to established Division, client and alliance service standards.
• Maintain client communications on regulatory, legal, accounting and trust matters.
• Complete client billing and resolve aged receivables for client accounts.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards and address audit/regulator findings as applicable.

Skills

PC proficiency

Customer service

Communication

Organization

Leadership

Problem solving

Decision making

Education

Bachelor's degree

Finance or Business degree (preferred)

Job description

M&T Bank Corporation in Buffalo, NY is seeking a skilled relationship management professional to oversee an institutional client book, provide account administration and high-quality client services, and guide less experienced staff.

The role emphasizes accuracy, risk awareness, and proactive client communications, with responsibilities spanning billing, compliance, and collaboration with client development for cross-sell opportunities. Strong leadership and problem-solving are valued.