Institutional Client Services Specialist - Private Banking

KeyBank; Brooklyn (OH); Hybrid; USD 52,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Competitive pay

Job summary

The Client Service Associate (CSA) at KeyBank has responsibility for supporting Lead Institutional Advisors, Regional Consultants and Consultants while managing an assigned book of institutional relationships. Provides highlevel client service and administrative support, maintains deep knowledge of institutional products and services, and partners across teams to resolve client issues.

Experience in ERISA, compliance, reporting, trust and custody, investment management, and nonprofit services is

Qualifications

• Undergraduate degree in business-related field.
• At least 3 years' industry experience with corporate/non-profit Taft Hartley clients in administrative or client service roles.
• Strong client service skills.
• Securities processing and bank operations knowledge.
• Excellent analytical, communication (oral and written), interpersonal and problem resolution skills.
• Strong PC skills, especially Excel, Word, Power Kofax PDF and PowerPoint.

Responsibilities

• Partner closely with a Lead Institutional Advisor/Regional Consultant/Consultant to service and oversee an assigned portfolio of institutional accounts, ensuring timely and accurate execution of clientdirected trades, transactions, and required financial reporting.
• Demonstrate a strong working knowledge of institutional trust and custody client needs, IA product offerings, and operational processes, including account onboarding, asset collection, alternative assets, pension payment systems, and client and file system maintenance.
• Process daily cash transactions, including wire transfers, check preparation, cash movements, deposits, and the timely forwarding of client trading requests.
• Review and manage daily cash reports; prepare reports, correspondence, technical documentation, and support special projects as requested.
• Build and maintain effective relationships with clients and external service providers, including consultants, thirdparty administrators, accountants, auditors, and outside RIAs.
• Read, interpret, and apply institutional trust and custody agreements and related documentation for administrative and fiduciary purposes.
• Mitigate risk by servicing assigned institutional relationships in compliance with KeyBank policies and procedures, as well as applicable regulatory and legal requirements.
• Demonstrate a strong clientfocused mindset and collaborative approach, leading by example in teamwork and service excellence for both clients and internal partners.
• Support clients with required reporting to government agencies, including the Department of Labor (DOL), Pension Benefit Guaranty Corporation (PBGC), and Internal Revenue Service (IRS).
• Identify process improvement opportunities in partnership with internal support teams, investment management, and other business units, and proactively recommend operational or investment solutions to IA clients.
• Provide backup support for other Client Associates and assigned Relationship Managers as needed.

Skills

Client service

Securities processing

Bank operations

Excel

PowerPoint

Communication

Education

Undergraduate degree in business-related field

Job description

The Client Service Associate (CSA) at KeyBank has responsibility for supporting Lead Institutional Advisors, Regional Consultants and Consultants while managing an assigned book of institutional relationships. Provides highlevel client service and administrative support, maintains deep knowledge of institutional products and services, and partners across teams to resolve client issues.

Experience in ERISA, compliance, reporting, trust and custody, investment management, and nonprofit services is