Customer Service Representative

http:/www.ubertal.com; Newton (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Silicon Valley Bank seeks a Client Support Advisor to be the primary contact for troubleshooting and research for commercial banking clients. Responsibilities include handling client inquiries, collaborating with various teams, and providing feedback on products. The ideal candidate will have exceptional communication skills and experience in a client-facing role.

You will be responsible for supporting clients across a national portfolio and serve as a technical resource for new banking products, ensuring a high-quality client experience.

Qualifications

• Experience in communication with clients and business partners.
• Ability to navigate and respond to service-related inquiries.
• Familiarity with commercial banking products is a plus.

Responsibilities

• Serve as the primary contact for client inquiries and troubleshooting.
• Collaborate with cross-functional teams to enhance client experience.
• Develop and deliver training content for clients and internal partners.

Skills

Excellent oral and written communication skills

Technical troubleshooting

Client feedback management

Job description

Client Support Advisors (CSA’s) are the primary research and technical troubleshooting contact for Silicon Valley Bank (SVB’s) commercial bank clients. This CSA would be accountable for navigating and identifying service related and/or operational client emails, assigning emails to other team members as well as following up and researching/responding to select client or internal business partner inquiries. Through our day to day interactions with hundreds of clients, CSA’s can provide client feedback on product/feature functionality and client experience to product/channel team colleagues. As a CSA on our team, you represent the voice of our client.

CSA’s collaborate across and outside the organization, with Client Support Center (CSC) colleagues, in-market Relationship Advisor (RA) community, Global Treasury (GT), Operations, IT and vendor partners. Our team manages our National client portfolio of promising firms and serves as the single point of contact for all client interactions. As a Client Support Advisor, you bring excellent oral and written communication skills, and may develop training content that showcases your presentation skills with clients and internal business partners. CSA’s communicate effectively with various cross‑functional business team partners and vendor contacts. You will serve at the forefront of our client’s experience as a technical resource for new commercial banking products/channel and the incubator for new rep facing tools.

Additional Information

All your information will be kept confidential according to EEO guidelines.