Installer Service Specialist

O'Reilly Auto Parts; Wichita (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Dental Insurance

Vision Insurance

FSA

Wellbeing programs

Tuition assistance

Career growth

Job summary

A leading automotive parts retailer in Wichita, Kansas, seeks an Installer Service Specialist to manage the installer counter's daily activities. The role demands a strong mechanical background and above-average communication skills. Duties include building customer relationships, ensuring accurate order deliveries, and serving customers at the counter as required. This position also offers a competitive compensation package that includes paid time off, a stock purchase plan, and various health insurance options.

Qualifications

• Strong background in mechanics is crucial for this role.
• Excellent communication skills are necessary for working with customers.
• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Develop sales relationships with installers and professional customers.
• Ensure timely and accurate delivery of customer orders.
• Maintain and service delivery vehicles according to standards.
• Assist in the retail counter as needed.
• Collaborate with Sales Specialists/Territory Managers to provide superior service.
• Verify product/merchandise and warranties are billed before checkout.
• Manage core and warranty returns for timely credits.
• Assist at front and retail counters as needed; help with backroom duties.
• Process customer labor claims quickly and efficiently.
• Perform any other duties as assigned.

Skills

Strong background in mechanics

Above average communication skills

Job description

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Required Skills and Experience

• Strong background in mechanics.
• Above average communication skills.

Desired Skills

• Hands‑on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.