Installer Service Specialist

O'Reilly Auto Parts; Gulfport (MS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance

Education Assistance Programs

Health/Wellbeing Programs

Career growth

Wellbeing programs

Job summary

A leading automotive parts retailer in Gulfport is seeking an Installer Service Specialist to manage professional customer orders and delivery services. The successful candidate will have a strong mechanics background and above-average communication skills. This role offers competitive wages, benefits including a 401k plan and healthcare options, and opportunities for career growth. Bilingual candidates are encouraged to apply.

Qualifications

• Experience with automotive repairs and mechanics.
• Ability to communicate effectively with customers.
• Hands-on knowledge of automotive repairs.
• ASE Certification preferred.

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take customer orders accurately over the phone and online.
• Maintain and service delivery vehicles according to standards.
• Ensure timely completion of vehicle inspections.
• Assist with processing customer labor claims.
• Verify product, warranty, and core returns are billed before customers depart.
• Coordinate front and retail counter duties as needed.
• Assist with backroom tasks and labor claim processing.
• Perform other duties as assigned.

Skills

Strong background in mechanics

Above average communication skills

Job description

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Required Skills and Experience

• Strong background in mechanics.
• Above average communication skills.

Desired Skills

• Hands‑on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.