Installer Service Specialist

O'Reilly Auto Parts; Ravenel (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages and paid time off

Stock purchase plan and 401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance programs

Career growth opportunities

Job summary

An automotive parts retailer is seeking an Installer Service Specialist to support professional customers through an installer counter. This role requires a strong mechanical background, superior communication skills, and responsibility for overseeing delivery operations. The ideal candidate will enjoy a competitive compensation package, including medical benefits, retirement plans, and opportunities for career advancement. Join us in providing exceptional service to our customers in Ravenel, South Carolina.

Qualifications

• Bilingual candidates encouraged, fluency in Spanish highly desired.
• Hands-on knowledge of automotive repairs appreciated.
• ASE Certification is a plus.

Responsibilities

• Develop sales relationships with installers/professional customers.
• Process customer orders accurately via phone and online.
• Ensure delivery vehicles are maintained and inspected.
• Audit customer returns for warranty abuse.
• Collaborate with Sales Specialists/Territory Sales Managers to provide superior service.
• Verify product/merchandise is billed before customers leave.
• Handle returns and credits for cores and warranty items in a timely manner.
• Assist on front and retail counters as needed; support backroom duties.
• Assist with labor claims processing quickly and efficiently.
• Perform other duties as assigned.

Skills

Strong background in mechanics

Above average communication skills

Education

ASE Certification

Job description

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Required Skills and Experience

• Strong background in mechanics.
• Above average communication skills.

Desired Skills

• Hands‑on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.