Installer Service Specialist

O'Reilly Auto Parts; Lockport (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer is looking for an experienced Installer Service Specialist to manage relationships with professional customers at the installer counter. The role involves taking orders, ensuring timely deliveries, and maintaining delivery vehicles. Candidates should have a strong mechanical background, and bilingual skills are highly desired. The company offers a competitive compensation package, including wages, paid time off, and benefits like medical insurance and a 401k plan.

Qualifications

• Experience in automotive repairs preferred.
• Fluency in multiple languages is a plus.

Responsibilities

• Develop sales relationships with installers/professional customers.
• Take customer orders accurately over the phone and online.
• Maintain delivery vehicles according to company standards.
• Ensure timely and accurate billing of products and warranties.
• Audit customer returns for warranty abuse.
• Process customer labor claims quickly and accurately.
• All other duties as assigned.

Skills

Strong background in mechanics

Above average communication skills

Education

ASE Certification

Job description

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately take customer orders over the phone and online, invoice orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders consistently and timely.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Required: Strong background in mechanics.
• Above average communication skills.

• Desired: Hands‑on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call (800) 471‑7431 option , and provide your requested accommodation, and position details.