Installer Service Specialist

O'Reilly Auto Parts; Town of Greenport (NY); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401(k) with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Job summary

O'Reilly Auto Parts seeks a dedicated team member in Town of Greenport, NY. The role involves developing sales relationships with installers and professional customers, processing orders, and ensuring timely delivery. Candidates should have a strong background in mechanics, with preferred ASE certification and communication skills. The position offers competitive pay, benefits including medical and 401(k), and opportunities for career growth within a supportive team environment.

Qualifications

• Strong background in mechanics.
• Fluency in multiple languages (Spanish highly desired) is a plus.
• ASE certification is preferred.

Responsibilities

• Develop sales relationships with installers and professional customers.
• Process customer orders via phone and online.
• Ensure proper delivery and service of vehicles.
• Audit customer returns and ensure compliance.
• Assist with retail and backroom duties as needed.

Skills

Strong background in mechanics

Above-average communication skills

Hands-on knowledge of automotive repairs

Fluency in multiple languages (Spanish highly desired)

ASE certification

Job description

Compensation Pay Range

$16.00 - $22.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance premiums that may be paid in specific circumstances based on schedule, facility, season, or specific work performed.

Essential Job Functions

• Work with installers and professional customers to develop sales relationships.
• Take customer orders over the phone and online, invoice orders, and direct delivery specialists to ensure accurate and timely order deliveries.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Confirm vehicle inspections are completed on time and that daily mileages are entered into the delivery fleet management devices.
• Collaborate with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify all product, merchandise, warranty parts, and cores are billed before customers leave the store.
• Ensure customer core and warranty returns are picked up and credited promptly.
• Audit customer returns for warranty abuse and ensure all returns are correctly tagged and labeled.
• Assist on the front counter or retail counter as needed.
• Help with backroom duties such as auto‑load, returns, stock, etc., as needed.
• Assist with customer labor claims, ensuring they are processed quickly and efficiently.
• Perform all other duties as assigned.

Skills, Education, Knowledge, Experience, and Abilities

• Strong background in mechanics.
• Above‑average communication skills.

Desired

• Hands‑on knowledge of automotive repairs.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

Total Compensation Package

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account.
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call (800) 471‑7431 option 1, and provide your requested accommodation and position details.