Installer Service Specialist

O'Reilly Auto Parts; Rumney (NH); On-site; USD 15,332 - 27,552; Full time

Job summary

O’Reilly Auto Parts in Rumney, NH is seeking a customer-focused parts specialist to support installers and professional customers by taking orders, invoicing, and coordinating delivery.

You will ensure accurate picking, staging, and delivery routing, maintain delivery vehicles and inspections, and handle returns and warranty processing while delivering friendly, multilingual service where possible.

Qualifications

• Strong background in mechanics.
• Above average communication skills.

Responsibilities

• Take customer orders over the phone and online, invoice orders, and direct efforts to accurately pick and stage parts for delivery.
• Coordinate with delivery specialists to ensure timely delivery and service for professional customers.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Verify all product and warranty parts are billed before customers leave the store.
• Assist on front counter and backroom duties as needed, including returns and stock management.
• Support with auto-loads, labor claims, and related duties to ensure smooth operations.

Skills

Strong background in mechanics

Above average communication skills

Spanish language skills

Job description

Compensation Pay Range

$11.13 - $20.00

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance incentives or premiums that may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Skills, Education, Knowledge, Experience, Abilities

Required:

• Strong background in mechanics.
• Above average communication skills.

Desired:

• Hands‑on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401(k) with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.