Installer Service Specialist

O'Reilly Auto Parts; Huntington Beach (CA); Sur place; USD 23 419 - 33 062; Plein temps

Avantages offerts par ce poste

401k plan

Health insurance

Tuition assistance

Résumé du poste

O'Reilly Auto Parts is seeking an Installer Service Specialist to service professional customers at the installer counter. The role will oversee daily activity of the delivery team to ensure accurate and timely order deliveries, while maintaining vehicle readiness and proper inspections.

The position emphasizes a strong mechanics background and excellent communication with installers and customers to build lasting relationships and drive parts sales.

Qualifications

• Must have a strong mechanics background.
• Excellent communication skills with customers.

Responsabilités

• Develop sales relationships with installers and professional customers.
• Take and process orders accurately by phone and online; invoice and guide parts for delivery.
• Ensure delivery vehicles and inspections are up to standard.
• Coordinate with delivery team to ensure timely order deliveries.
• Assist on front/back counter as needed and support shop operations.

Connaissances

Mechanics background

Communication skills

Description du poste

Compensation Pay Range

$16.90 - $24.90

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Job Overview

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Essential Job Functions

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Strong background in mechanics.
• Above average communication skills.

Desired:

• Hands‑on knowledge of automotive repairs.
• ASE Certification.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option 1, and provide your requested accommodation, and position details.