Installer Service Specialist

O'Reilly Auto Parts; Oakland (CA); On-site; USD 23,887 - 34,440; Full time

Benefits offered by this job

Competitive wages & paid time off

Stock purchase plan & 401(k)

Medical, dental, & vision insurance

Team member health and wellbeing programs

Tuition educational assistance programs

Opportunities for career growth

Job summary

A leading parts retailer is seeking an experienced Installer Service Specialist in Oakland to cater to professional customers at the installer counter. This role focuses on managing order deliveries efficiently and requires a strong background in mechanics and good communication skills. The ideal candidate may have automotive repair knowledge and should be comfortable in a bilingual environment. Competitive wages, benefits, and opportunities for career growth are offered.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs is desirable.
• ASE certification is a plus.
• Fluency in multiple languages, especially Spanish, is highly desired.

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take customer orders accurately and quickly over the phone and online.
• Ensure timely delivery of customer orders.
• Maintain delivery vehicles according to company standards.
• Verify and tag product returns accurately.

Skills

Strong background in mechanics

Above average communication skills

Job description

Compensation Pay Range

$17.34 - $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses; premiums may be paid at specific rates per hour in certain circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Job Overview

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates are encouraged to apply.

Essential Job Functions

• Work with installers and professional customers to develop sales relationships.
• Quickly and accurately take customer orders over the phone and online, invoice orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders consistently and on time.
• Ensure delivery vehicles are serviced and maintained according to company standards and that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and make sure all returns are tagged and labeled correctly.
• Assist on the front counter and retail counter as needed.
• Help with backroom duties such as auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• Perform all other duties as assigned.

Skills, Education, Knowledge, Experience, and Abilities

Required:

• Strong background in mechanics.
• Above average communication skills.

Desired:

• Hands‑on knowledge of automotive repairs.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

Total Compensation Package

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional FSA.
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call (800) 471‑7431 option 1, and provide your requested accommodation and position details.