Installer Service Specialist

3M HEALTHCARE; Oakland (CA); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Competitive wages

401(k) plan

Healthcare benefits

FSA option

Wellbeing programs

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking an Installer Service Specialist to service professional customers at the store’s installer counter and oversee daily activity of the delivery team. Bilingual candidates are encouraged to apply and to support accurate order delivery and customer satisfaction.

The role requires a strong mechanics background, good communication skills, and knowledge of automotive repairs. ASE certification and Spanish language ability are highly preferred.

Qualifications

• Strong background in mechanics is required.
• Above-average communication skills are required.
• Hands-on knowledge of automotive repairs is desirable.
• ASE Certification is desirable.
• Fluency in multiple languages (Spanish preferred).

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take orders by phone and online, invoice orders, direct delivery planning.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Record daily mileages in fleet management devices.
• Collaborate with Sales Specialists and Territory Managers to provide superior service.
• Verify all product and merchandise are billed before customers leave the store.
• Ensure new core and warranty returns are picked up and credited timely.
• Audit returns for warranty abuse and ensure correct tagging and labeling.
• Assist on front and retail counters as needed.
• Support backroom duties such as auto-load, returns, stock, etc.
• Assist with customer labor claims and ensure quick processing.
• Perform all other duties as assigned.

Skills

Mechanics background

Communication skills

Automotive repairs knowledge

ASE Certification

Spanish language

Job description

Compensation

Pay Range: $17.34 - $25.00 per hour. The hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses and premiums that may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Job Overview

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates are encouraged to apply.

Essential Job Functions

• Work with installers and professional customers to develop sales relationships.
• Quickly and accurately take customer orders over the phone and online, invoice orders, direct efforts to pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurately, and daily mileages are entered into the delivery fleet management devices.
• Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify all product and merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and ensure all returns are tagged and labeled correctly.
• Assist on the front counter as needed and on the retail counter as needed.
• Help with backroom duties, such as auto‑load, returns, stock, etc., as needed.
• Assist with customer labor claims, ensuring they are processed quickly and efficiently.
• Perform all other duties as assigned.

Skills / Education / Knowledge / Experience / Abilities

• Required: Strong background in mechanics.
• Required: Above‑average communication skills.
• Desired: Hands‑on knowledge of automotive repairs.
• Desired: ASE Certification.
• Desired: Fluency in multiple languages (Spanish is highly desired).

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

Equal Opportunity Employer

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call [phone] option 1 and provide your requested accommodation and position details.