Installer Service Specialist

O'Reilly Auto Parts; Poway (CA); On-site; USD 23,281 - 34,302; Full time

Benefits offered by this job

Paid time off

Stock Purchase Plan

401(k) with employer contributions

Medical, Dental, and Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist in Poway, California. This role requires a strong mechanics background and excellent communication skills to manage customer orders and ensure timely deliveries. You will oversee delivery operations and work closely with professional customers to build relationships.

The position offers competitive wages, paid time off, and a comprehensive benefits package, including health insurance and retirement plans.

Qualifications

• Strong background in mechanics required.
• ASE Certification desired.
• Experience in automotive repairs preferred.

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Take customer orders and invoice accurately.
• Ensure vehicles are serviced and maintained.
• Audit warranty returns for accuracy.
• Assist with customer labor claims.

Skills

Mechanics background

Above-average communication skills

Hands-on knowledge of automotive repairs

Fluency in multiple languages (Spanish)

Job description

Compensation

Compensation Pay Range: $16.90 - $24.90 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance, or premiums paid per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates are encouraged to apply.

Essential Job Functions

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, daily mileages are entered into the delivery fleet management devices.
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and ensure all returns are tagged/labeled correctly.
• Assist on front counter as needed and on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, ensuring they are processed quickly and efficiently.
• All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Required: Strong background in mechanics; above-average communication skills.
• Desired: Hands-on knowledge of automotive repairs; ASE Certification; fluency in multiple languages (Spanish is highly desired).

Total Compensation Package

• Competitive wages and paid time off
• Stock Purchase Plan and 401(k) with employer contributions starting Day One
• Medical, Dental, and Vision Insurance with optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option 1, and provide your requested accommodation, and position details.