Installer Service Specialist

O'Reilly Auto Parts; Cedar Rapids (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Stock purchase plan

401(k) with employer contributions

Health, dental, and vision insurance

Flexible spending account (FSA)

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the installer counter. The role includes directing delivery staff, coordinating orders by phone or online, and ensuring accurate picking, invoicing, and timely deliveries.

You will work with sales teams to verify warranties and cores billed, and assist on front and back counters. A strong mechanical background and good communication are essential, with ASE certification desired.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• ASE Certification preferred.

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take orders over the phone and online, invoice orders, and coordinate delivery.
• Direct delivery specialists to ensure timely order delivery.
• Maintain delivery vehicles and complete inspections.
• Collaborate with Sales Specialists and Territory Managers to serve professional customers.
• Verify warranties/cores are billed before customers leave.
• Process returns and credits for cores and warranties.
• Assist on front and retail counters and backroom duties.
• Handle customer labor claims efficiently.

Skills

Strong background in mechanics

Above average communication skills

Education

ASE Certification

Job description

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Essential Job Functions

• Work with installers and professional customers to develop sales relationships.
• Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders consistently and timely.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurately and daily mileages are entered into the delivery fleet management devices.
• Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and make sure all returns are tagged and labeled correctly.
• Assist on the front counter and retail counter as needed.
• Help with backroom duties, including auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, ensuring they are processed quickly and efficiently.
• All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Required: Strong background in mechanics. Above average communication skills.
• Desired: Hands‑on knowledge of automotive repairs. ASE Certification. Fluency in multiple languages (Spanish highly desired).

Total Compensation Package

• Competitive wages and paid time off
• Stock purchase plan and 401(k) with employer contributions starting day one
• Medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health and wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal‑opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin, or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call 417‑862‑2674, ext. 68901, and provide your requested accommodation and position details.