Installer Service Specialist

O'Reilly Auto Parts; Waynesboro (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages & paid time off

Stock purchase plan & 401k with employer contributions

Medical, dental, & vision insurance

Team member health/wellbeing programs

Tuition educational assistance programs

Opportunities for career growth

Job summary

A leading automotive parts retailer is seeking an experienced Installer Service Specialist in Waynesboro, Virginia. This role focuses on serving professional customers, developing strong relationships, and ensuring accurate order deliveries. Responsibilities include taking orders, managing vehicle maintenance, auditing returns, and assisting at the counter as needed. Desired qualifications include a strong mechanical background, ASE certification, and bilingual abilities. The position offers competitive wages and various benefits, including health insurance and career growth opportunities.

Qualifications

• Strong background in mechanics required.
• Above average communication skills required.
• Hands-on knowledge of automotive repairs is desired.
• ASE Certification is preferred.
• Fluency in multiple languages, especially Spanish, is a plus.

Responsibilities

• Develop sales relationships with installers/professional customers.
• Take customer orders quickly and accurately over the phone and online.
• Manage delivery vehicle servicing and maintenance.
• Complete daily vehicle inspections and manage mileages.
• Work closely with Sales Specialists for superior service.
• Verify billing for product/merchandise before customer departure.
• Ensure timely pickups for core and warranty returns.
• Audit returns for warranty abuse and correctness.
• Assist at front counter and retail counter as needed.
• Help with backroom duties as required.
• Process customer labor claims efficiently.

Skills

Strong background in mechanics

Above average communication skills

Hands-on knowledge of automotive repairs

Fluency in multiple languages (Spanish highly desired)

Education

ASE Certification

Job description

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurately, and daily mileages are entered into the delivery fleet management devices.
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto‑load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Required Qualifications

• Strong background in mechanics.
• Above average communication skills.

Desired Qualifications

• Hands‑on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call [phone] option, and provide your requested accommodation and position details.