Installer Service Specialist

O'Reilly Auto Parts; Naugatuck (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

401(k) from day one

Medical, dental, vision

FSA option

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts seeks an Installer Service Specialist to support professional customers at the installer counter. The role oversees daily activity of the delivery team to ensure accurate, timely order deliveries and maintains vehicle readiness and inspections.

You will work with sales staff to provide superior service and manage returns/credits efficiently. Ideal candidates have a strong mechanical background, solid communication skills, and hands-on automotive knowledge.

Qualifications

• Strong background in mechanics.
• Above average communication skills.

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take orders by phone and online, invoice orders, and direct delivery planning.
• Oversee delivery specialists to ensure timely order delivery.
• Ensure delivery vehicles and inspections are maintained according to standards.
• Support front and retail counters as needed.
• Assist with backroom duties and labor claims processing.
• Ensure returns and credits are processed promptly.
• Perform other duties as assigned.

Skills

Mechanics background

Communication skills

Education

ASE Certification

Job description

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Essential Job Functions

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately takes customer orders over the phone and online, invoices customer orders, directs efforts to accurately pick and stage parts for delivery, and routes delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurately, and that daily mileages are entered into the delivery fleet management devices.
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and ensure that all returns are tagged/labeled correctly.
• Assist on the front counter and, as needed, on the retail counter.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, ensuring they are processed quickly and efficiently.
• All other duties as assigned.

Skills / Education / Knowledge / Experience / Abilities

Required

• Strong background in mechanics.
• Above average communication skills.

Desired

• Hands‑on knowledge of automotive repairs.
• ASE Certification.

Total Compensation Package

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account (FSA).
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation and position details.