Installer Service Manager

O'Reilly Auto Parts; Caldwell (ID); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

401(k) with employer contributions

Medical, Dental, Vision Insurance

Tuition educational assistance

Career growth opportunities

Paid Time Off

Job summary

O'Reilly Auto Parts in Caldwell, ID seeks an experienced and technical installer counter specialist who oversees installer counter sales and service, with bilingual candidates encouraged to apply.

This role directs team members, collaborates with the store manager on staffing, supports hiring tasks, ensures efficient delivery routing, maintains vehicle inspections, and handles returns and warranty parts while partnering with management to deliver top-notch customer service.

Qualifications

• Must be a leading technical parts specialist with strong mechanics background.
• Excellent communication and interpersonal skills required.

Responsibilities

• Oversee installer counter sales and service to maximize customer satisfaction.
• Direct activities of all team members at the installer service counter and coordinate with store management.
• Assist in staffing, recruiting tasks, interviewing, and selecting qualified team members.
• Ensure efficient routing of delivery specialists to maximize service while controlling costs.
• Handle commercial customer complaints in a friendly and timely manner.
• Maintain delivery vehicles and ensure quarterly inspections are completed.

Skills

Parts leadership

Mechanics knowledge

Communication skills

Job description

Experienced and technical parts specialist who oversees and participates in all aspects of installer counter sales and service. Bilingual candidates encouraged to apply.

Essential Job Functions

• Responsible for maximizing installer sales, focusing on market entitlement.
• Directs activities of all team members assigned to installer service counter, to ensure highest level of customer service.
• Work with the store manager to ensure proper staffing of ISSs, delivery specialists and support personnel.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Ensures delivery specialists are routed in an efficient manner, maximizing customer service, while minimizing expenses.
• Works to ensure all commercial customer complaints are handled in a friendly, efficient and satisfactory manner.
• Ensures delivery vehicles are serviced and maintained according to company standards. Makes sure that all quarterly vehicle inspections are completed on time, accurately and daily mileages are entered into the asset management system.
• Works with ISS and store management team to make sure all inventory discrepancies are reported and corrected promptly.
• Oversees installer counter to provide commercial accounts with excellent customer service, working as a team with the sales specialist and territory sales manager (if applicable).
• Makes sure orders, including warranty parts and cores are billed before they leave the store and staged properly.
• Ensures customers’ new, core and warranty returns are picked up and credited in a timely manner.
• Audits installer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
• Works with store manager and credit department to assist with collection of past due accounts.
• Provides input to store manager, regarding ISS and delivery specialist performance evaluations.
• Utilizes all relevant company training programs, ensuring all team members under his or her supervision has completed required training courses.
• Completes routine MVR and driver's license audits on delivery specialists.

Skills / Education / Knowledge / Experience / Abilities

Required

• Leading technical parts specialist, good background in mechanics
• Above average communication skills

Desired

• Hands‑on knowledge of automotive repairs
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401(k) with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.