Installer Service Manager

O'Reilly Auto Parts; Brighton (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

O'Reilly Auto Parts seeks an experienced installer counter sales specialist in Brighton, CO. The role oversees the installer service counter, drives installer sales, and coordinates staffing with the store manager to ensure excellent customer service.

Responsibilities include recruiting support staff, ensuring efficient delivery routing, handling commercial accounts, and processing returns and credits promptly. Bilingual abilities are encouraged to apply.

Qualifications

• Must lead installer service counter sales operations.
• Strong communication across team and customers.

Responsibilities

• Maximize installer sales and market entitlement.
• Direct installer service counter team to ensure top customer service.
• Coordinate staffing with store manager for ISSs and delivery staff.
• Assist in recruitment and interviewing of candidates.
• Ensure efficient routing of delivery specialists to optimize service and cost.
• Resolve commercial customer issues promptly and professionally.
• Maintain delivery vehicles and complete quarterly inspections.
• Audit inventory discrepancies with management.
• Oversee installer counter in collaboration with sales team.
• Ensure warranty parts and cores are billed and staged properly.
• Process returns for credit in a timely manner.
• Audit returns for warranty abuse and proper tagging.
• Assist with past due accounts collections.
• Provide input on team performance evaluations.
• Ensure training across the team is completed.
• Complete routine driver license audits.

Skills

Technical parts leadership

Communication skills

Education

ASE Certification

Job description

Compensation Pay Range

$15.16 - $22.00

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Experienced and technical parts specialist who oversees and participates in all aspects of installer counter sales and service.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Responsible for maximizing installer sales, focusing on market entitlement.
• Directs activities of all team members assigned to installer service counter, to ensure highest level of customer service.
• Work with the store manager to ensure proper staffing of ISSs, delivery specialists and support personnel.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Ensures delivery specialists are routed in an efficient manner, maximizing customer service, while minimizing expenses.
• Works to ensure all commercial customer complaints are handled in a friendly, efficient and satisfactory manner.
• Ensures delivery vehicles are serviced and maintained according to company standards. Makes sure that all quarterly vehicle inspections are completed on time, accurately and daily mileages are entered into the asset management system.
• Works with ISS and store management team to make sure all inventory discrepancies are reported and corrected promptly.
• Oversees installer counter to provide commercial accounts with excellent customer service, working as a team with the sales specialist and territory sales manager (if applicable.).
• Makes sure orders, including warranty parts and cores are billed before they leave the store and staged properly.
• Ensures customers’ new, core and warranty returns are picked up and credited in a timely manner.
• Audits installer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
• Works with store manager and credit department to assist with collection of past due accounts.
• Provides input to store manager, regarding ISS and delivery specialist performance evaluations.
• Utilizes all relevant company training programs, ensuring all team members under his or her supervision has completed required training courses.
• Completes routine MVR and driver\'s license audits on delivery specialists.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Leading technical parts specialist, good background in mechanics
• Above average communication skills

Desired

• Hands‑on knowledge of automotive repairs
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option 1, and provide your requested accommodation, and position details.