Installer Service Manager

O'Reilly Auto Parts; San Antonio (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Tuition Education Assistance

Career Growth Opportunities

Job summary

A leading automotive parts retailer is seeking an experienced Parts Specialist in San Antonio, Texas. This role requires oversight of installer counter sales, ensuring excellent customer service and efficient operations. The ideal candidate should possess a strong mechanical background, ASE Certification, and excellent communication skills, with bilingual abilities preferred. The position offers opportunities for career growth and a comprehensive compensation package, including competitive wages and benefits.

Qualifications

• Relevant experience in technical parts and customer service required.
• Hands-on knowledge of automotive repairs is a must.
• Fluency in Spanish is highly desired.
• ASE Certification is required.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Maximize installer sales focusing on market entitlement.
• Direct activities of installer service counter team members.
• Assist in hiring and training of team members.
• Ensure efficient routing of delivery specialists.
• Ensure efficient routing of delivery vehicles to maximize service and minimize expenses.
• Handle and resolve commercial customer complaints promptly and professionally.
• Oversee inventory discrepancies with store management; report and correct promptly.
• Ensure warranty parts and cores are billed before leaving the store and properly staged.
• Provide timely returns processing and credits for new, core, and warranty items.

Skills

Leading technical parts specialist

Good background in mechanics

Above average communication skills

Fluency in multiple languages (Spanish highly desired)

Desire for hands-on knowledge of automotive repairs

ASE Certification

Job description

Overview

Experienced and technical parts specialist who oversees and participates in all aspects of installer counter sales and service. Bilingual candidates encouraged to apply.

Essential Job Functions

Responsible for maximizing installer sales, focusing on market entitlement.

Directs activities of all team members assigned to installer service counter, to ensure highest level of customer service.

Work with the store manager to ensure proper staffing of ISSs, delivery specialists and support personnel.

Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.

Ensures delivery specialists are routed in an efficient manner, maximizing customer service, while minimizing expenses.

Works to ensure all commercial customer complaints are handled in a friendly, efficient and satisfactory manner.

Ensures delivery vehicles are serviced and maintained according to company standards. Makes sure that all quarterly vehicle inspections are completed on time, accurately and daily mileages are entered into the asset management system.

Works with ISS and store management team to make sure all inventory discrepancies are reported and corrected promptly.

Oversees installer counter to provide commercial accounts with excellent customer service, working as a team with the sales specialist and territory sales manager (if applicable).

Makes sure orders, including warranty parts and cores are billed before they leave the store and staged properly.

Ensures customers’ new, core and warranty returns are picked up and credited in a timely manner.

Audits installer returns for warranty abuse and make sure all returns are tagged/labeled correctly.

Works with store manager and credit department to assist with collection of past due accounts.

Provides input to store manager, regarding ISS and delivery specialist performance evaluations.

Utilizes all relevant company training programs, ensuring all team members under his or her supervision has completed required training courses.

Completes routine MVR and driver's license audits on delivery specialists.

Skills/Education/Knowledge/Experience/Abilities

Required:

Leading technical parts specialist, good background in mechanics

Above average communication skills

Desire to have hands-on knowledge of automotive repairs

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.