Installer Service Manager

O'Reilly Auto Parts; Town of Cobleskill (NY); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Competitive wages

401(k) with employer contributions

Medical, Dental, & Vision Insurance

Paid Time Off

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is hiring an experienced installer counter specialist in the United States. The role focuses on maximizing installer sales, leading a team, and coordinating staffing with the store manager to ensure excellent customer service at the counter.

The position emphasizes a hands-on knowledge of automotive repairs, bilingual candidates are encouraged, and the company offers a comprehensive compensation package and growth opportunities.

Qualifications

• Leading technical parts specialist with a good background in mechanics.
• Above average communication skills.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Maximize installer sales and service quality.
• Directs activities of installer service counter team for top customer service.
• Coordinate staffing with store manager for ISSs, delivery, and support staff.
• Assist in recruiting tasks and interviewing candidates with management input.
• Ensure delivery routes are efficient to maximize service and minimize costs.
• Handle commercial customer complaints in a friendly, efficient manner.
• Oversee vehicle inspections and mileage entry in asset system.
• Report and correct inventory discrepancies with store management.
• Provide input on ISS and delivery staff performance evaluations.
• Ensure all team members complete required training programs.

Skills

Technical parts knowledge

Communication skills

Education

ASE Certification

Job description

Compensation Pay Range

$16.00 - $22.00

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Experienced and technical parts specialist who oversees and participates in all aspects of installer counter sales and service.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Responsible for maximizing installer sales, focusing on market entitlement.
• Directs activities of all team members assigned to installer service counter, to ensure highest level of customer service.
• Work with the store manager to ensure proper staffing of ISSs, delivery specialists and support personnel.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Ensures delivery specialists are routed in an efficient manner, maximizing customer service, while minimizing expenses.
• Works to ensure all commercial customer complaints are handled in a friendly, efficient and satisfactory manner.
• Ensures delivery vehicles are serviced and maintained according to company standards. Makes sure that all quarterly vehicle inspections are completed on time, accurately and daily mileages are entered into the asset management system.
• Works with ISS and store management team to make sure all inventory discrepancies are reported and corrected promptly.
• Oversees installer counter to provide commercial accounts with excellent customer service, working as a team with the sales specialist and territory sales manager (if applicable).
• Makes sure orders, including warranty parts and cores are billed before they leave the store and staged properly.
• Ensures customers’ new, core and warranty returns are picked up and credited in a timely manner.
• Audits installer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
• Works with store manager and credit department to assist with collection of past due accounts.
• Provides input to store manager, regarding ISS and delivery specialist performance evaluations.
• Utilizes all relevant company training programs, ensuring all team members under his or her supervision has completed required training courses.
• Completes routine MVR and driver’s license audits on delivery specialists.

Required Skills / Experience

• Leading technical parts specialist, good background in mechanics
• Above average communication skills

Desired Skills / Experience

• Hands‑on knowledge of automotive repairs
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401(k) with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call (800) 471‑7431 option 1, and provide your requested accommodation, and position details.