Installer II

2232 Service Experts, LLC Air Engineers; Jacksonville (TX); On-site; USD 42,000 - 72,000; Full time

Job summary

Service Experts Heating & Air Conditioning in Texas seeks a skilled HVAC Installer to install heating, cooling, ventilation, and refrigeration equipment in customers’ homes, following company standards and manufacturer specifications.

You will prepare duct work, perform start-ups, balance airflow, read wiring diagrams, and deliver excellent customer service while maintaining safety, professionalism, and a neat, organized installation vehicle.

Qualifications

• High school diploma or GED required with HVAC training.
• EPA and safety certifications are required.
• Strong understanding of HVAC fundamentals and equipment.
• Experience installing ductwork and accessories with minimal supervision.
• Ability to read wiring diagrams and troubleshoot electrical/refrigerant issues.
• Excellent communication and time-management skills.

Responsibilities

• Install HVAC equipment and accessories in customers' homes per company standards.
• Perform limited diagnostics and start-ups on systems.
• Design and install duct work and fittings.
• Deliver excellent customer service and promote services.
• Complete paperwork and collect payments where required.
• Maintain vehicle and tools in good condition.

Skills

HVAC experience

HVAC fundamentals

HVAC installation

Duct work installation

Mechanical aptitude

Wiring diagrams

Electrical troubleshooting

Airflow balancing

Communication skills

Time management

Heavy lifting

Education

High School Diploma or GED

HVAC certification/training

Tools

EPA certification

Safety certification

Job description

Key Responsibilities

• Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home.
• Installs heating, air conditioning, ventilation, and refrigeration equipment, along with accessories, in accordance with company requirements and manufacturer specifications.
• Performs limited diagnostics as needed.
• Designs, fabricates, and installs duct works and fittings as required.
• Performs start‑ups on air conditioning and heating systems and other components.
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to the customer.
• Calls Sales and Service Coordinator with product sales leads from customer service visits.
• Responsible for delivery and removal of equipment needed to complete the installation work.
• Ensures company property, vehicles, and tools are used, maintained, and accounted for properly.
• Completes paperwork accurately and in a timely manner.
• Collects payment from customers.
• Represents the company professionally, honestly, and ethically.
• Maintains a clean and tidy installation vehicle in line with the company’s professional image.
• Follows standard procedures, ensures vehicle is stocked properly, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.
• Completes material requisition forms and related administrative activities as required.
• Assists the Field Supervisor or General Manager with site supervision, planning, and estimating.
• Assists with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction.
• Trains other installers in technical skills and company procedures as assigned.
• Performs other duties as needed or assigned.

Health & Safety Roles and Responsibilities

• Reports unsafe acts, conditions, and hazards to the direct supervisor/manager immediately.
• Reports any contravention of legislation or company policy, procedure, or program to the direct supervisor/manager immediately.
• Corrects substandard acts or conditions within area of control.
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
• Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn.
• Complies with the general rules as prescribed by company program(s) or procedure(s).
• Operates devices or equipment as prescribed by company program(s) or procedure(s).
• Participates in safety initiatives, teams, or committees.
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
• Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents.
• Does not perform any act that may endanger the safety or well‑being of others.
• Does not engage in pranks, contests, or rough boisterous behavior.
• Works in compliance with applicable legislative requirements.

Desired Skills and Qualifications

• High school diploma or GED with additional training and a minimum of 2+ years’ experience in HVAC technical training; certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area; EPA and safety certifications required.
• Proficient in fundamentals of operational functionality of heating, air conditioning, and ventilation equipment and related accessories.
• Advanced skills in installing heating, air conditioning, ventilation equipment and related accessories.
• Proficient in layout and installation requirements of duct work and fittings.
• Advanced mechanical aptitude and ability to operate all necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems on HVAC equipment.
• Proficient at starting up and balancing airflow and properly aligning belts and pulleys on all systems with minimal supervision.
• Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with minimal supervision.
• Ability to calculate heat gain and loss on buildings using approved methods.
• Effective communication skills to communicate with customers and resolve issues, complaints, or concerns.
• Effective time‑management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Availability for flexible hours and on‑call shifts as needed.
• Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions (hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, congested areas).
• Ability to safely climb ladders rated for a 300‑lb load capacity with a 30‑lb tool belt.
• Corrected vision to see and focus for close and distance vision with normal depth perception.
• Ability to lift up to 75 pounds and carry items weighing up to 50 pounds.

Minimum Experience and Education

• Minimum 2+ years of experience.
• High School Diploma or GED.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail].