Installer III

2410 HomeServe Skilled Trades, LLC; Wisconsin; On-site; USD 60,000 - 76,500; Full time

Job summary

Service Experts Heating & Air Conditioning in Wisconsin is seeking an experienced HVAC Installer to complete installations of residential and light commercial systems and related equipment. You will communicate with customers to answer questions, resolve issues and ensure satisfaction.

You will design and install ducts, perform start-ups and assist with site supervision and planning. A high school diploma and EPA certification are required, with 6+ years of experience preferred.

Qualifications

• High school diploma or GED with HVAC training and 5+ years of experience.
• Certification required, EPA certification and licensing as required by laws.
• Proficient in HVAC fundamentals, installation, diagnostics and balancing systems.

Responsibilities

• Install HVAC equipment and accessories per specs and manufacturer guidelines.
• Design, fabricate and install ducts and fittings as required.
• Perform limited diagnostics and startup on HVAC systems.
• Provide excellent customer service and promote services to customers.
• Train other installers and assist supervision with planning and audits.

Skills

HVAC installation

Customer interaction

Troubleshooting

Safety compliance

Tool handling

Reading blueprints/diagrams

Physical stamina

Education

High School Diploma/GED

EPA Certification

Tools

EPA tools

Job description

Welcome! Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities

• Install heating, air conditioning, ventilation and refrigeration equipment and accessories in accordance with company requirements and manufacturer specifications.
• Design, fabricate and install various ducts and duct fittings as required.
• Perform limited diagnostics and start‑ups on air conditioning and heating systems.
• Deliver excellent customer service, sustain high levels of customer satisfaction, and promote products and services to the customer.
• Call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visits.
• Responsible for delivery and removal of equipment needed to complete the installation work.
• Ensure company property, vehicles and tools are properly used, maintained and accounted for.
• Complete all paperwork neatly, accurately, thoroughly and in a timely manner; collect payment from customer.
• Represent the company professionally, honestly and ethically in all business matters.
• Keep installation vehicle clean and neat inside and outside to maintain the company’s professional image.
• Follow standard procedures, stock vehicle, return defective warranty parts, and replenish stock as needed; complete material requisition forms and related administrative activities.
• Assist the Field Supervisor or General Manager with site supervision, planning, estimating and quality audits on selected installations.
• Train other installers in technical skills and company procedures, as assigned.
• Perform other duties as needed or assigned.

Health & Safety Roles and Responsibilities

• Report unsafe acts, conditions and hazards to the direct supervisor/manager immediately.
• Report contraventions of legislation or company policy to the direct supervisor/manager immediately.
• Correct substandard acts or conditions within area of control.
• Use and maintain appropriate personal protective equipment (PPE) as prescribed.
• Never remove or render ineffective any safety guards, devices or clothing prescribed to be in place or worn.
• Comply with general rules prescribed by the company program(s) and procedures.
• Operate devices or equipment as prescribed by the company program(s) or procedures.
• Participate in any safety initiatives, teams or committees.
• Report all injuries or incidents as prescribed by the company program(s) or procedures immediately.
• Provide input on developing safety initiatives and plans to eliminate exposure that could cause accidents.
• Do not perform any act that may endanger the safety or well‑being of others.
• Do not engage in any pranks, contests, or rough boisterous behavior.
• Work in compliance with applicable legislative requirements.

Desired Skills and Qualifications

• High school diploma or GED with additional training and 5+ years’ experience in HVAC technical training.
• Certification required.
• Valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area; EPA and safety certifications required.
• Proficient in the fundamentals of the operational functionality of heating, air conditioning and ventilation equipment as well as related accessories.
• Advanced skills at installing heating, air conditioning and ventilation equipment and accessories.
• Proficient in the layout and installation requirements of duct work and duct fittings.
• Advanced mechanical aptitude and ability to operate all necessary tools and equipment.
• Proficient and able to operate all necessary tools and equipment to perform various installation projects.
• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment.
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision.
• Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers and related equipment with little to no supervision.
• Ability to calculate heat gain and loss on buildings using approved methods.
• Effective communication skills to communicate with customer and resolve customer issues, complaints or concerns.
• Effective and efficient time‑management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on‑call shifts as needed.
• Ability to stand, walk, climb ladders, attic stairs and maneuver in attics, basements and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt.
• Natural or corrected vision suitable for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and lift/carry items weighing up to 50 pounds.

Compensation and Experience

Annual compensation range: $60,000 - $76,500

Minimum Experience: 6+ years.

Minimum Education: High School Diploma/GED.

Equal‑Opportunity Employer

Service Experts Heating & Air Conditioning is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail].