Installer III

2240 Service Experts Heating & AC LLC; United States; On-site; USD 67,000 - 85,000; Full time

Job summary

Service Experts Heating & Air Conditioning is seeking an experienced HVAC Installer to handle residential and light commercial installations. You will install equipment, perform start-ups, and ensure customer satisfaction while following safety and company standards.

You will train on-site personnel when needed, coordinate with supervisors, maintain tools and paperwork, and promote services to customers. A valid driver’s license and EPA/safety certifications are required.

Qualifications

• High school diploma or GED with additional training.
• 5+ years’ HVAC experience with technical training and certification.
• EPA and safety certifications required.
• Valid driver’s license with clean record.

Responsibilities

• Install HVAC equipment and accessories in customers' homes or small commercial sites.
• Perform start‑ups and basic diagnostics on systems.
• Design, fabricate and install ducts and fittings as required.
• Maintain safety, quality, and customer satisfaction throughout installations.
• Complete paperwork accurately and on schedule.

Skills

HVAC experience

Customer service

Strong communication

On-site installation

Education

High school diploma or GED

Technical training or certification

Job description

Role Overview

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning.

Key Responsibilities

• Work under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home.
• Install heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications.
• Perform limited diagnostics as needed.
• Design, fabricate, and install various ducts and duct fittings as required.
• Perform start‑ups on air conditioning and heating systems and other components.
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services to the customer.
• Call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visits.
• Manage delivery and removal of equipment needed to complete the installation work.
• Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
• Complete all paperwork in a neat, accurate, thorough, and timely manner.
• Collect payment from customers.
• Represent the company professionally, honestly, and ethically in all business matters and concerns.
• Keep installation vehicle clean and neat both inside and outside in keeping with the company’s professional image.
• Follow standard procedures and processes, ensuring that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders or replenishes vehicle stock as needed.
• Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
• Assist with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction.
• Train other installers in technical skills and company procedures, as assigned.
• Perform similar or other duties as needed or assigned.

Health & Safety Roles and Responsibilities

• Report any unsafe acts, conditions, and hazards to direct supervisor or manager immediately.
• Report any contravention of legislation or company policy, procedure, or program to direct supervisor or manager immediately.
• Correct substandard acts or conditions within area of control.
• Use and maintain appropriate personal protective equipment (PPE) as prescribed by company programs or procedures.
• Never remove or render ineffective any safety guards, devices, or clothing prescribed to be in place or worn.
• Comply with the general rules as prescribed by company programs, procedures.
• Operate devices or equipment as prescribed by company programs or procedures.
• Participate in any safety initiatives, teams, or committees.
• Report all injuries or incidents as prescribed by company programs or procedures immediately.
• Provide input on developing safety initiatives and plans to eliminate exposure that could cause accidents.
• Do not perform any act that may endanger the safety or well‑being of others.
• Do not engage in any pranks, contests, or rough boisterous behavior.
• Work in compliance with applicable legislative requirements.

Desired Skills and Qualifications

• High school diploma or GED with additional training.
• 5+ years’ experience in HVAC, technical training and certification required.
• Valid licensing or certification as required by federal, state, provincial, or local laws for the geographical work area.
• EPA and safety certifications required.
• Proficiency in fundamentals of heating, air conditioning, and ventilation equipment operation.
• Advanced skills in installing heating, air conditioning, and ventilation equipment and accessories.
• Proficiency in layout and installation requirements of duct work and duct fittings.
• Advanced mechanical aptitude and ability to operate all necessary tools and equipment.
• Advanced skills in reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems.
• Ability to properly start up and balance airflow, and align belts and pulleys on all systems with minimal supervision.
• Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Ability to calculate heat gain and loss on buildings using approved methods.
• Effective communication skills to resolve customer issues, complaints, or concerns.
• Effective and efficient time‑management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Availability to work flexible hours and on‑call shifts as needed.
• Physical ability to stand, walk, climb ladders, and maneuver in attics, basements, and crawl spaces.
• Ability to climb, balance, stoop, kneel, crouch, and/or crawl.
• Capacity to safely climb ladders with 300lb load capacity rated ladders and a 30lb tool belt.
• Vision that allows close, distance, peripheral focus with normal depth perception.
• Ability to lift up to 75 pounds and carry items weighing up to 50 pounds.

Compensation

Annual Compensation Range: $66,700.00 – $85,000.00

Equal Opportunity Statement

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Additional Information

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.