Installer II

2410 HomeServe Skilled Trades, LLC; Cleveland (OH); On-site; USD 58,000 - 74,000; Full time

Benefits offered by this job

Top Pay for Top Performers

Generous PTO 24 days first year

Medical, Dental, Vision Insurance

401(k) with company matching

Company-paid Life Insurance

Disability insurance options

Training academy and resources

Job summary

Service Experts Heating & Air Conditioning is seeking an HVAC installer to complete installations in residential and light commercial settings. You will communicate with customers, ensure satisfaction, and promote our services.

The role includes training others, performing system start-ups, and assisting with audits and planning. Minimum requirements include a high school diploma or GED, HVAC training, and EPA/safety certifications.

Qualifications

• High school diploma or GED with HVAC training and 2+ years of experience.
• EPA and safety certifications required for field work.
• Must have valid driver’s license and clean driving record.

Responsibilities

• Install HVAC equipment and accessories in customers' homes per specs.
• Perform limited diagnostics and assist withupsales of products/services.
• Design, fabricate, and install ducts and fittings as needed.
• Complete paperwork accurately and maintain a clean job site.
• Train other installers and assist field supervisor on audits.

Skills

EPA certification

Safety certifications

HVAC installation proficiency

Read wiring diagrams

Customer service

Time management

Education

High School Diploma or GED

Technical training certification

Job description

Welcome!

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensures complete customer satisfaction. Promotes products and services to customers. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager.

Location Address: 4384 Hackett Place, White Plains, MD 20695

Key Responsibilities

• Install HVAC equipment and accessories in the customer’s home, including heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications.
• Perform limited diagnostics as needed.
• Design, fabricate, and install various ducts and duct fittings.
• Perform start‑ups on air conditioning and heating systems and other components.
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services to the customer.
• Call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visits.
• Responsible for delivery and removal of equipment needed to complete the installation work.
• Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
• Complete all paperwork in a neat, accurate, thorough, and timely manner.
• Collect payment from customer.
• Represent the company professionally, honestly, and ethically in all business matters and concerns.
• Maintain a clean and neat installation vehicle both inside and outside.
• Follow standard procedures and processes, ensuring the vehicle is properly stocked, and return defective warranty parts to branch.
• Order/replenish vehicle stock as needed.
• Complete material requisition forms and related administrative activities as required.
• Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
• Assist with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction.
• Train other installers in technical skills and company procedures, as assigned.
• Perform similar or other duties as needed or assigned.

Desired Skills and Qualifications

• High school diploma or GED with additional training and 2+ years’ experience in HVAC.
• Technical training certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Proficient in the fundamentals of heating, air conditioning, and ventilation equipment operation and related accessories.
• Advanced skills in installing heating, air conditioning, and ventilation equipment and accessories.
• Proficient in layout and installation requirements of duct work and duct fittings.
• Advanced mechanical aptitude and ability to operate all necessary tools and equipment.
• Proficient in reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems on HVAC equipment.
• Advanced skills in starting up and balancing airflow and aligning belts and pulleys on all systems with minimal supervision.
• Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with minimal supervision.
• Ability to calculate heat gain and loss on buildings using approved methods.
• Effective communication skills to communicate with customers and resolve issues, complaints, or concerns.
• Effective and efficient time‑management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Availability to work flexible hours and on‑call shifts as needed.
• Physical ability to stand, walk, climb ladders, attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in various environmental conditions, including hot, cold, indoor, outdoor, dry, humid, and slippery surfaces, heights, and congested areas.
• Ability to safely climb ladders rated for a 300 lb load capacity with a 30 lb tool belt.
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and lift items weighing up to 50 pounds.

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position).
• Generous PTO provided: 24 paid days off within your first year of employment (vacation, personal holidays, and national holidays).
• 29 paid days off after your 2nd year of employment.
• Company-sponsored Medical, Dental, and Vision Insurance programs.
• Company‑provided smart phone, tablet, uniform plan, and tool replacement program.
• Company training academy and internal training resources.
• 401(k) Retirement Savings Plan with attractive company matching contributions.
• Company‑paid employee Life Insurance with options for employees and their families.
• Short‑term and Long‑term disability insurance options for protection if you are unable to work.
• Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs.
• Annual Compensation Range: $58,000.00 - $74,000.00.

Experience and Education

Minimum Experience: 2+ Years
Minimum Education: High School Diploma/GED

Equal Opportunity Employer Statement

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail].