Installations Engineer

PCS Instruments Ltd; Cambridge (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

PCS Instruments Ltd is seeking a dedicated technician for on-site installation, commissioning, and servicing of equipment in Cambridge, Massachusetts. The ideal candidate will perform installations, provide customer training, and ensure high service standards.

The role demands a Bachelor's degree in engineering and expertise in troubleshooting, with the flexibility for travel and potential evening/weekend work. Strong communication skills and a commitment to customer service are essential.

Qualifications

• Fluent spoken and written English with strong communication skills.
• High attention to detail and precision.
• Experience with laboratory or benchtop equipment installation and calibration.
• Valid U.S. driver’s license and passport for travel.

Responsibilities

• Install, commission, and calibrate PCS instruments at customer sites.
• Provide on-site training to customers on equipment operation.
• Perform scheduled service visits and calibration of existing equipment.
• Conduct follow-up with customers post-installation.

Skills

Troubleshooting and diagnostic skills

Customer service excellence

Strong communication skills

Problem-solving abilities

Knowledge of electronic equipment

Education

Bachelor’s degree in mechanical engineering, Electrical Engineering, or related field

Tools

Microsoft Office

ERP and CRM systems

Job description

Job Purpose

To carry out on-site installation, commissioning, calibration, and annual servicing of new and existing PCS equipment at customer sites across the United States and ensuring high levels of customer satisfaction and technical excellence.

Main Accountabilities

• Install, commission, and calibrate PCS instruments at customer sites.
• Provide on-site training to customers on equipment operation.
• Perform scheduled service visits and full calibration of existing equipment.
• Coordinate installation and service visits with customers.
• Prepare and distribute pre-installation documentation.
• Plan and book business travel in accordance with company policy.
• Record all service and installation activities in the CRM system.
• Issue service and calibration certificates after completion.
• Conduct follow-up with customers approximately three months post-installation.
• Provide feedback internally on customer experience and product performance.
• Support equipment testing, set-up, and packing as required.
• Assist with new and existing product testing.
• Support other business activities as needed.
• Strong problem solving and fault-finding skills to facilitate timely repairs of electro‑mechanical systems.
• Compile reports and in-depth analysis linked to repairs.
• Working knowledge of electronic equipment covering both digital and analogue circuitry.
• Ability to troubleshoot and diagnose problems quickly and accurately.
• Willingness to travel frequently and adapt to different working environments and conditions.
• Strong communication skills. The ability to solve problems and work independently is required.

Knowledge, Skills and Experience Required

• Fluent, professional level spoken and written English with strong communication skills.
• Strong commitment to customer service excellence.
• Proven technical troubleshooting and diagnostic skills.
• High attention to detail and precision.
• Experience with laboratory or benchtop equipment installation and calibration.
• Specific training will be provided on the equipment with ongoing support from the factory.
• Bachelor’s degree in mechanical engineering, Electrical Engineering, or related field preferred.
• Strong PC skills including Microsoft Office, ERP and CRM systems.
• Excellent planning, organization, and problem‑solving abilities.
• Ability to clearly explain technical concepts to non‑technical users.
• Valid U.S. driver’s license.
• Passport holder to allow occasional travel outside of the USA.

Practical Requirements

Ability and willingness to travel, on occasion at short notice, for a total period of approximately 26 weeks per annum (50% of time). Hours of work are those required by the job and occasional evenings and weekend work may be necessary but are expected to be 35 hrs per week.

Location can be flexible with East Coast strongly preferred and must be willing to travel to Boston area for meetings.