Supervisor of Field Service

Seal Analytical; Mequon (WI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K with employer match

Paid time off

Job summary

SEAL Analytical in Wisconsin seeks an experienced Service Engineering Manager to supervise and mentor service engineers and technicians, schedule repairs, and provide technical guidance on complex repairs and troubleshooting.

You will travel up to 75% (mostly Continental US with some international travel), read wiring diagrams and schematics, utilize CAD tools, and collaborate with engineering, sales and production to improve service processes and customer satisfaction.

Qualifications

• Bachelor’s degree in engineering or equivalent combination of education and experience.
• Strong understanding of electrical/mechanical theory.
• Ability to read wiring diagrams, schematics, and operation manuals.
• Experience with CAD software such as SolidWorks or AutoCAD.
• Foreign language skills are a plus.

Responsibilities

• Supervising and mentoring service engineers and technicians.
• Scheduling in-house repairs and field service work and managing workloads.
• Providing technical guidance on complex repairs and troubleshooting.
• Performing complex repairs and troubleshooting.
• Handling customer escalations and maintaining satisfaction.
• Monitoring service quality, productivity, and response times.
• Coordinating with customers to resolve service issues.
• Managing inventory of tools, parts, and equipment.
• Preparing performance reports, budgets, and service metrics.
• Supporting training and performance evaluations.
• Collaborating with engineering, sales, and production teams to improve service processes.

Skills

Supervisory experience

Troubleshooting

Communication skills

CRM/ERP experience

Travel willingness 75%

Education

Bachelor’s degree in engineering (mechanical/electrical) or equivalent

Tools

CAD software (SolidWorks, AutoCAD)

Job description

What You Will Do:

• Supervising and mentoring service engineers and technicians.
• Scheduling in-house repairs and field service assignments and managing workloads.
• Providing technical guidance on complex repairs and troubleshooting.
• Performing complex repairs and troubleshooting
• Handling customer escalations
• Monitoring service quality, productivity, and response times.
• Coordinating with customers to resolve service issues and maintain satisfaction.
• Managing inventory of tools, parts, and equipment.
• Preparing performance reports, budgets, and service metrics.
• Supporting training, and performance evaluations.
• Collaborating with engineering, sales, and production teams to improve products and service processes.

QUALIFICATIONS:

Education

• Bachelor’s degree in engineering, mechanical engineering, or equivalent combination of education and experience
• Strong technical skills understanding of electrical/mechanical theory is required.
• Must have the ability to read wiring diagrams, schematics, electronic/mechanical drawings, and technical operation manuals.
• Experience using CAD software such as SolidWorks, AutoCAD, or similar
• Foreign language skills are a plus.

Management Skills and Experience

• 3 – 5 years supervisory experience
• 10 plus prior field service or maintenance experience
• Strong troubleshooting and analytical skills
• Excellent communication and customer service abilities.
• Familiarity with CRM, ERP, or service management software.
• Ability to travel 75% of the time

Flexibility

• Demonstrate a desire and ability to travel, including international travel
• Passport (or ability to obtain one) is required
• Valid Driver’s License

Why SEAL Analytical?

World Leader in Laboratory Equipment. Generous benefits package: Medical, Dental, Vision, 401K with employer match. SEAL Analytical, Inc. is a world leader in the design, development, and manufacture of automated Discrete Analyzers, Continuous Segmented Flow Analyzers, Robotics and Sample Preparation equipment specifically for use in environmental applications. SEAL analyzers are widely acknowledged as the best-in-class and instrument of choice for monitoring nutrients in water, seawater, soils as well as the quality control of industrial products, fertilizers and tobacco. www.SEAL-ANALYTICAL.com

Note:

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Requirements

• 2-5 years’ experience or electronic degree/certificate
• Strong interest in travel - as you will be visiting customer laboratories up to 75% of the workweek. Overnight stays are normal but weekend travel is rarely required. Mostly Continental US, with some international travel possible
• Strong communication skills, verbal and written, and the ability to interact with all levels of management and customers
• Working knowledge of Digital Electronics, including typical test equipment such as a VOM.
• Strong Mechanical aptitude
• Excellent troubleshooting skills
• Organized - handle travel arrangements, expense reports, customer appointments
• Valid Driver’s license and ability to obtain a passport
• Must be physically capable to move 50 lbs.