Installation Technician I

Fulcrum Technologies Inc.; Tualatin (OR); On-site; USD 60,000 - 65,000; Full time

Job summary

Fulcrum Technologies is seeking a Field Install Technician to support installation of pedestal packages in clean rooms, with extensive travel. You will guide customers and contingency teams during installation, pre-install surveys, and ensure safety and quality standards are met.

This role requires up to 80% travel and the ability to operate across North America and internationally, with emphasis on documentation and customer service.

Qualifications

• Field service experience in clean room environments is required.
• Willing to travel globally up to 80% for installation services.
• Maintain facilities, vehicles, tools, and records per policy.

Responsibilities

• Provide onsite guidance to customers and their installation support contingent workers for pedestal package installation and testing.
• Ensure correct placement and mounting of pedestals and seismic restraint components per lithography equipment specs.
• Maintain tools, equipment, vehicles, and security of company property; ensure safety on customer sites.
• Uphold high standards of conduct to maintain access credentials for customer sites.
• Elevate installation issues to senior technicians or Install Manager for resolution.
• Maintain accurate records and reports as required by Fulcrum and customers.
• Perform pre-installation site surveys.
• Deliver exceptional customer service in a clean room environment and manage customer satisfaction.
• Keep tools compliant with cleanroom protocols and ensure required tools are on hand.
• Book domestic and international travel according to Fulcrum Travel policy; process expenses.

Skills

Field service

Clean room experience

Installation

Travel up to 80%

Customer service

Job description

Fulcrum Technologies is a vertically integrated precision manufacturing company specializing in structural systems for advanced manufacturing environments. We design and fabricate semiconductor equipment pedestals, structural supports, cleanroom platforms, and custom-engineered assemblies that enable advanced manufacturing tools to operate at peak performance.

Our team combines structural engineering, precision machining, metal fabrication, and field installation expertise to support OEMs, semiconductor fabs, and advanced manufacturing facilities across North America and Asia.

We exist to strengthen the structural foundation of manufacturing environments.

The successful candidate will have field service experience in a clean room environment and be able to travel globally for installation services up to 80% travel.

Responsibilities

• Perform onsite technical guidance to customers and their installation support contingent workers in the receipt, installation, and readying of pedestal package for applicable vibration and stiffness testing.
• Ensure correct and accurate placement and proper mounting of pedestals and seismic restraint components to meet criteria specified by lithography equipment manufacturers.
• Responsible for the upkeep, maintenance and security of company property including vehicles, installation tools, mobile phone, laptop, etc.
• Shall uphold a high standard of personal conduct to maintain physical and virtual access credentials for being on a customer work site.
• Basic understanding of technical issues involving the installation process and able to elevate installation issues to senior Field Install Technician (FIT’s) and/or Install Manager for resolution.
• Maintains accurate, legible records and reports as required in accordance with both Fulcrum and customer requirements.
• Perform pre-installation site surveys.
• Provide exceptional customer service while working in a clean room environment. Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality.
• Maintains and monitors tools for compliance with cleanroom protocol requirements and to ensure that appropriate tools are on hand, as required.
• Booking domestic and international business trips. This includes, but is not limited to booking airfare, rental vehicle, and obtaining lodging within Fulcrum Travel policy. All of which is done via mobile apps, websites, or directly calling place of business.
• Completes expense reports, and other administrative responsibilities, in accordance with Fulcrum’s policies/procedures.

The pay range for this role is:

60,000 - 65,000 USD per year (Tualatin HQ)