Installation Technician

Global Payments Inc.; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Global Payments Inc. is seeking an Installation Technician to join our Implementation & Conversion Services team and help shape the future of global commerce.

You will partner with clients through conversion and implementation, configure solutions, support system setup and testing, and contribute to successful production transitions and ongoing client education for long-term success. The role emphasizes strong communication, problem solving, and the ability to juggle multiple priorities in a

Qualifications

• Associate’s degree in related field or equivalent experience.
• Experience supporting business systems, implementations, conversions, or client-facing projects.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship-building with clients and cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate with clients through conversion and implementation, aligning with business needs and operations.
• Serve as primary client contact, supporting system setup, testing, issue resolution, and production handoff.
• Support data mapping, validation, and conversion readiness for accurate configurations.
• Perform testing, document results, identify issues, and collaborate to resolve discrepancies.
• Provide client education and functional support for long-term success.

Skills

Client-facing communication

Analytical problem-solving

Project management

Cross-functional collaboration

Testing and validation

Education

Associate’s degree in Business, Computer Science, Information Systems, Finance, or related field

Job description

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for an Installation Technician to join our ever-evolving Implementation & Conversion Services team and help shape the future of global commerce.

What you’ll own

• Partner with clients throughout the conversion and implementation process, helping configure solutions that align with business needs and operational requirements.
• Serve as a primary point of contact for assigned clients, supporting system setup, testing, issue resolution, and a successful transition to production.
• Support data mapping, validation activities, and conversion readiness efforts to ensure accurate and consistent client configurations.
• Perform testing activities, document results, identify issues, and collaborate with internal teams to resolve discrepancies and improve implementation outcomes.
• Deliver client education and functional support, helping users understand system capabilities and preparing them for long-term success.

What you’ll bring

• Associate’s degree in Business, Computer Science, Information Systems, Finance, or a related field, or equivalent relevant experience.
• Experience supporting business systems, implementations, conversions, integrations, or client‑facing projects.
• Strong analytical and problem‑solving skills with the ability to identify issues, evaluate options, and drive resolution.
• Excellent communication and relationship‑building skills, with the ability to work effectively with clients and cross‑functional teams.
• Proven ability to manage multiple priorities, stay organized, and deliver results in a fast‑paced environment.

It’s a bonus if you have

• Experience with Customer Service a plus!
• Exposure to system integrations, data mapping, conversion projects, or implementation methodologies.
• A collaborative mindset with a passion for continuous improvement and delivering exceptional client experiences.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections, it’s unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

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EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.