Installation Technician

Global Payments; Troy (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Global Payments is seeking an Installation Technician to join the Implementation & Conversion Services team and help shape the future of global commerce. You will partner with clients through conversion and implementation, handling system setup, testing, issue resolution and a smooth transition to production.

Ideal candidates have an Associate's degree or equivalent experience, strong analytical and communication skills, and a proven ability to manage multiple priorities in a fast-paced

Qualifications

• Analytical and problem-solving skills enabling issue identification, option evaluation and resolution.
• Excellent communication and relationship-building abilities to work with clients and cross-functional teams.
• Experience supporting business systems, implementations, conversions, integrations or client-facing projects.
• Ability to manage multiple priorities, stay organized and deliver results in a fast-paced environment.

Responsibilities

• Partner with clients during conversion and implementation to configure solutions meeting business needs.
• Serve as primary client contact for system setup, testing, issue resolution and production handoff.
• Support data mapping, validation and conversion readiness activities for accurate configurations.
• Perform testing, document results, identify issues and collaborate to resolve discrepancies.
• Educate clients and provide functional support to ensure long-term success.

Job description

Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for an Installation Technician to join our ever-evolving Implementation & Conversion Services team and help shape the future of global commerce.

What you’ll own

Partner with clients throughout the conversion and implementation process, helping configure solutions that align with business needs and operational requirements. Serve as a primary point of contact for assigned clients, supporting system setup, testing, issue resolution, and a successful transition to production. Support data mapping, validation activities, and conversion readiness efforts to ensure accurate and consistent client configurations. Perform testing activities, document results, identify issues, and collaborate with internal teams to resolve discrepancies and improve implementation outcomes. Deliver client education and functional support, helping users understand system capabilities and preparing them for long-term success.

What you’ll bring

Associate's degree in Business, Computer Science, Information Systems, Finance, or a related field, or equivalent relevant experience. Experience supporting business systems, implementations, conversions, integrations, or client-facing projects. Strong analytical and problem‑solving skills with the ability to identify issues, evaluate options, and drive resolution. Excellent communication and relationship‑building skills, with the ability to work effectively with clients and cross‑functional teams. Proven ability to manage multiple priorities, stay organized, and deliver results in a fast‑paced environment. It's a bonus if you have Experience with Customer Service a plus! Exposure to system integrations, data mapping, conversion projects, or implementation methodologies. A collaborative mindset with a passion for continuous improvement and delivering exceptional client experiences.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections, it's unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

EEOC Statement Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.

In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position.

Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail]

EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].