Installation Technician

VOXO; Hattiesburg (MS); On-site; USD 38,000 - 56,000; Full time

Job summary

VOXO is seeking an Installation Technician to ensure smooth, accurate installations from pre-install to activation. You will provision devices, verify call routing, test PMS integrations, and communicate clearly with customers to bring VOXO’s product to life for clients.

The role requires strong troubleshooting, familiarity with VoIP or network devices, and the ability to manage multiple installs with precision. A supportive team culture and focus on accountability are core.

Qualifications

• Strong troubleshooting ability.
• Experience with VoIP or network devices preferred.
• Clear communication and customer service skills.
• Ability to manage multiple installs accurately.
• Comfort with provisioning tools and configuration.

Responsibilities

• Receive project handoff and be the primary customer contact.
• Review onboarding details in HubSpot and Google Drive.
• Join customer introduction email and schedule the call routing meeting.
• Verify account structure, call flow, routing rules, schedules and IVR during the Call Routing Meeting.
• Ensure devices are online and properly configured post-activation.

Skills

Troubleshooting

VoIP

Network devices

Customer service

Installation management

Tools

PioneerRx

Yealink GDMS

Cloudflare

RPS

Job description

At VOXO, we believe who you are matters more than what you do. We value accountability, stewardship, a strong commitment to self-improvement, and humility, and we're building a team that shares these convictions.

VOXO is revolutionizing how independent pharmacies operate through AI-powered communication and workflow automation. Our platform handles patient interactions, reduces phone volume, and allows pharmacy teams to focus on delivering better care while improving operational efficiency and growth.

If you're driven by purpose and ready to spread a spirit of service through your work, we’d love to meet you.

Role Summary

The Installation Technician ensures every customer has a smooth accurate and professional installation experience from pre install through activation. You will handle device provisioning, call routing verification, PMS integrations testing and customer communication. This role brings VOXO’s product to life for our clients and requires strong troubleshooting attention to detail and clear communication.

What You Will Do

• Receive project handoff and become the primary customer contact
• Review onboarding details in HubSpot and Google Drive
• Join customer introduction email and schedule the call routing meeting

Call Routing Meeting

• Verify account structure call flow extension naming routing rules time of day schedul.es holiday schedules call groups call queues IVR audio voicemail setup music on hold button layout phonebook parking lot timeouts and user logins
• Confirm FOC and port eligibility
• Ensure repurposed devices are removed using RPS
• Add devices into VOXO at least twenty four hours before install
• Stage faxing ATA and verify fax routing
• Assign layouts and phonebook
• Confirm Raspberry Pi devices are online if applicable

Connectivity and Tools

• Connect with customer using ZOHO Assist
• Install Cloudflare tunnel or verify Tailscale and Cloudflare connectivity
• Bring Pioneer Agent online using required MSI version

Device Bring Up

• Reset or connect devices one at a time
• Test with a VOXO test number before activating ports
• Bring all phones online after successful test
• Configure Click to Call Who is Calling Call Patient When Ready VOXO IVR Outbound

Post Port Activation

• Test voicemail refills Click to Call Who is Calling faxing call groups IVR looping parking lot settings and Omnia if required
• Ensure devices integrations and call flow function correctly

What You Bring

• Strong troubleshooting ability
• Experience with VoIP or network devices preferred
• Clear communication and customer service skills
• Ability to manage multiple installs accurately
• Comfort with provisioning tools and configuration

Preferred Skills

• PioneerRx experience
• Yealink GDMS Cloudflare or RPS familiarity
• IT helpdesk or field technician background

At VOXO, this role is where our promise to independent pharmacies gets kept or broken. The Installation Technician embodies accountability, stewardship, self-improvement, and humility in every interaction.

We don’t build relationships through scripts—we build them through ownership, follow-through, and genuine care.

Every team member participates in VOXO’s cultural programs because who we are internally shows up in every customer interaction.