Installation Technician

Hotwire Communications; Boynton Beach (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K Plan

Paid time off and holidays

Service Discounts

Job summary

Hotwire Communications is seeking an Installation Technician to perform quality installation and customer training for video, voice, and internet services. You will assist with activation of fiber-optic services in homes, install and service TV, telephone, and internet, and troubleshoot issues end-to-end with safety at the forefront.

The role requires 3+ years of installation experience, fiber cabling expertise, and a valid state driver’s license; on-call rotation is part of the duties.

Qualifications

• High School Diploma or equivalent required; Associates Degree in Internet Technologies preferred.
• Minimum 3 years’ experience installing, testing and troubleshooting cable, phone and internet.
• Must have Fiber Optic Cabling experience.
• Proficiency using small hand tools and larger power tools.
• Must have active and clean, non-restrictive state driver’s license in the hiring state.
• Comfortable working on a ladder and at height.
• Strong preference for Cisco certifications and Microsoft certifications (MCSA).
• Able to work days, weekends, evenings and holidays; on-call rotation.

Responsibilities

• Assist installation and activation of fiber-optic services in subscriber homes.
• Install and service full video services (analog, digital, HD).
• Install, service, and disconnect telephone and internet customers.
• Punch down telephone lines and test drop wires.
• Maintain safe work environment and follow safety policies.
• Install CAT5/CAT6 drop wires and connectors.
• Troubleshoot video, telephone and internet from demarcation to customer premises equipment.
• Troubleshoot IP issues from demarc to customer premises equipment.
• Install ancillary equipment and test tones from equipment room to end user location.
• Work on on-call schedule rotation and perform other duties as assigned.

Skills

Fiber optics

Small hand tools

Driver's license

Ladder safety

Education

High School Diploma or equivalent

Associates Degree in Internet Technologies

Tools

Cisco certifications

MS Certifications (MCSA)

Job description

The Installation Technician will be responsible for quality installation practices and customer training during installation of services including video, voice, and internet.

RESPONSIBILITIES

• Assist installation and other teams with customer activation of fiber-optic telecommunication in subscriber homes (e.g., pulling low-voltage wire); including single family, condo and apartments in various locations.
• Install and service full video services, including analog, digital, and HD TV
• Install, service, and disconnect telephone and internet customers
• Punch down telephone lines.
• Maintain a safe work environment by following safe practices and adhering to safety policies, which includes practicing safe driving techniques.
• Install all types of CAT5/CAT6 drop wire and install connectors on CAT5/CAT6 drop wire.
• Trouble shoot video, telephone and internet problems from any telecommunications demark to customer premise equipment
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent required, Associates Degree in Internet Technologies is preferred
• Must have minimum of 3 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• Strong preference for Cisco certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS

Hotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide, we are looking for innovators who are passionate about technology and serving their community. And since our employees care about their work, we make sure we take care of them with:

• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays
• Hotwire Service Discounts

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.