Installation Supervisor-Central Office Technician

Pencor Services, Inc.; Palmerton (Carbon County); On-site; USD 60,000 - 90,000; Full time

Job summary

Palmerton Telephone is seeking a supervisor to manage unit installer and repair technicians, coordinating activities and ensuring quality of service. The role requires strong knowledge of voice and data networks, problem solving, and excellent communication skills.

The position involves a flexible schedule, including swing shifts and on-call duties, with responsibilities spanning installation, maintenance, and coordination with vendors and other telcos.

Qualifications

• High school diploma or GED required; PA residency
• Associates degree in electronics preferred
• 2–3 years experience in Tap to House work
• 2–3 years experience in telecommunications
• Previous supervisor experience is a plus
• Experience with installation and troubleshooting of voice and data services
• Knowledge of broadband architecture and fiber design/troubleshooting
• Familiarity with OSHA, NEC and NECS codes
• Excellent communication and customer service skills

Responsibilities

• Direct management, training and coordination of unit installer and repair technicians
• Monitor, maintain and troubleshoot network designs and equipment
• Install and maintain hardware, software and services per company requirements
• Maintain professional relationships and resolve system issues across staff
• Review activity logs and resolve issues in a timely manner
• Set standards for scope of work for commercial and residential installations
• Maintain work orders, service orders and company property records
• Troubleshoot alarms in Central Office and remote stations
• Replace faulty hardware and document repair tickets
• Evaluate and install software upgrades as directed by Director of Network Operations
• Perform rigorous testing to ensure QoS across circuits and equipment
• Coordinate with telcos, vendors and subcontractors
• Inform management of potential problems and issues
• Other duties as assigned by Director of Network Operations

Skills

Supervisory experience

Network operations

Troubleshooting

Customer service

Project management

Documentation

Safety procedures

Education

HS Diploma or GED

Associates Degree in Electronics

Tools

NORTEL/Ribbon

Microsoft Office

Job description

Company: Palmerton Telephone

Full-Time: Monday-Friday, 8AM-5PM (plus on call and outside normal business hours as needed)

Pencor and its subsidiaries are Equal Opportunity Employers

This position involves the direct management, training and coordination of the activities of unit installer and repair technicians. Requires knowledge of network operations, experience with the latest developments in voice and data communications as well as excellent problem solving skills and effective communications skills. Must have the ability to work a very flexible schedule in order to accommodate swing shift (1st, 2nd and 3rd shift schedule rotation) to include weekends and holidays as required.

Responsibilities Include:

• Inventory Control
• Properly monitoring, maintaining, testing and troubleshooting network designs
• Installing and maintaining hardware, software and other equipment and service as per the needs and requirements of the company
• Maintaining courteous professional relationships between all employees and significant involvement in resolving system issues by working with all staff
• Maintaining up-to-date knowledge of transmission equipment
• Setting standards for scope of work in both commercial and residential installations
• Maintaining work orders, service orders and company property records
• Reviewing activity logs, identifying issues and resolving on a timely basis
• Troubleshooting and clearing all alarms in Central Office and remote stations
• Replacing bad hardware as needed and writing up repair tickets per department procedures
• Evaluating and installing all software upgrades as directed by Director of Network Operations
• Performing rigorous testing to insure quality of service for all software upgrades and for all types of circuits and equipment
• Working with other Telco’s, vendors and sub-contractors
• Informing upper management of any existing or potential problems or issues
• Other duties as requested by the Director of Network Operations

Qualifications:

• H.S. Diploma or G.E.D.
• Established residency in Pennsylvania
• Valid PA Drivers License and good driving record
• Associates Degree in Electronics preferred
• 2-3 years experience in Tap to House work
• 2-3 years experience in telecommunications
• Previous supervisor experience a plus
• Experience with installation and troubleshooting of voice and data services
• Experience with surveys and locates
• Experience with NORTEL/Ribbon preferred
• Familiarity with the local area helpful
• Computer Proficiency
• Knowledge of Microsoft Office Programs preferred – Outlook, Word and Excel
• Knowledge of broadband architecture
• Knowledge of fiber design, splicing and troubleshooting
• Knowledge of OSHA, NEC and NECS codes
• Knowledge of SONET and XGS-PON
• Excellent Customer Services Skills
• Knowledge of translations, routing tables and trunk groups
• Knowledge of Centrex, PRI’s, DSI’s, DSO’s, Special Circuits, CLI, LAN and WAN services
• Knowledge of electronics and basic electricity
• Excellent Computer and Technology Skills
• Excellent Communication Skills - Oral and written
• Excellent Project Management Skills
• Excellent Time Management Skills
• Strong Problem Identification and Resolution Skills
• Ability to understand power supply maintenance, troubleshooting or replacement
• Ability to understand test equipment and troubleshooting programs
• Ability to comply with all safety regulations, including vehicle safety and work practices
• Ability to keep accurate inventory data
• Ability to enforce company policies
• Ability to monitor employees and review work performance
• Ability to establish and manage priorities
• Ability to recognize and perform tasks that need to be completed
• Ability to install and maintain all voice and data equipment
• Ability to learn, install and maintain new technology
• Ability to use neat penmanship

• Ability to be dependable / reliable
• Ability to multitask
• Ability to be detail oriented
• Ability to work effectively and professionally in a team environment
• Ability to handle phone calls in a calm and professional manner in all circumstances
• Ability to be on call and work outside normal business hours when needed

INDHP