Installation Coordinator

Jobtailor; Sacramento (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

The Home Depot is seeking a Customer Support & Operations Coordinator in Sacramento to act as the main liaison between customers and internal teams. You will assist customers and Install Field teams, monitor job statuses, and schedule pre-installation inspections to ensure smooth service delivery.

Responsibilities include directing job flow, completing movement tasks, and maintaining clear communication across interior and exterior product lines, providing urgent, solution-driven service to

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Experience in home improvement or construction preferred.
• Strong interpersonal and customer service skills.
• Strong sense of urgency and problem-solving skills.

Responsibilities

• Assists customers and Install Field teams.
• Directs the flow of jobs based on business needs.
• Monitors job statuses for all interior and exterior product lines.
• Schedules pre-installation inspections with customers.
• Completes job movement tasks and manages services process in the branch.
• Main point of contact between the customer and The Home Depot for all job-related needs.

Skills

Customer Support

Job Status Monitoring

Pre-Installation Inspection Scheduling

Interpersonal Skills

Problem-Solving Skills

Education

Clerical/Administrative background

Job description

Operates as an internal and external customer support expert.

• Assists customers and Install Field teams.


• Directs the flow of jobs based on various needs of the business.


• Responsible for monitoring job statuses for all interior and exterior product lines.


• Schedules pre-installation inspections with customers.


• Completes job movement tasks and manages services process in the branch.


• Main point of contact between the customer and The Home Depot for all job-related needs.

Requirements

• Must be eighteen years of age or older.


• Must be legally permitted to work in the United States.


• Knowledge or experience in the home improvement or construction industry is preferred.


• Prior clerical and/or administrative background.


• Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving skills.

Core Competencies

Demonstrates expertise in customer support and service management, effectively coordinating job statuses and pre-installation inspections while ensuring seamless communication between customers and internal teams. Possesses knowledge in the home improvement or construction industry, enhancing service delivery and customer satisfaction.

Highest-signal resume keywords

• Customer Support Expertise
• Job Status Monitoring
• Pre-Installation Inspection Scheduling
• Interpersonal Skills
• Problem-Solving Skills

ATS Optimization Keywords

Soft Skills

• Excellent Interpersonal Skills
• Customer Service Skills
• Strong Sense of Urgency

Industry Keywords

• Home Improvement
• Construction Industry
• Clerical Background
• Administrative Background