Installation Supervisor

Overhead Door Corporation; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Overhead Door Corporation in Charlotte, NC is seeking a Service Supervisor to direct field installations, customer service and fleet issues. You will partner with the General Manager to ensure high installation quality and supervise the Commercial Install/Service Department.

This role includes interviewing, hiring and training staff, planning and directing work, evaluating performance, and enforcing company policies in compliance with laws. A valid driver’s license is required.

Qualifications

• 2–3 years in operations management, outside sales or accounting.
• Excellent written and verbal communication, self-motivated, self-starter, sense of urgency, personable, extroverted and well organized.
• Strong leadership and business metrics management skills.
• Strong relationship building skills.
• Motivated to analyze problems, provide solutions, and multi-task with warehouse support.
• Must have valid DL.

Responsibilities

• Direct field installations, customer service and fleet issues.
• Coordinate with General Manager to ensure installation quality and product.
• Supervise Commercial Install/Service Department.
• Interview, hire and train employees; plan and direct work; appraise performance; recognize and discipline staff.
• Maintain fleet maintenance; inspect tools and equipment.
• Lead weekly safety briefings with field employees.
• Report payroll totals and monitor project status in weekly logs.

Skills

Communication skills

Leadership

Relationship building

Multi-tasking

Self-motivation

Extroverted

Well organized

Education

College degree preferred in Sales/Marketing/Business

Tools

MS Word

Excel

Lotus Notes

AS400

JD Edwards

Job description

Job Description

• The Service Supervisor directs and coordinates field installations, customer service and fleet issues.
• This position will partner with General Manager to insure quality of installation and product and directly supervises employees in the Commercial Install/ Service Department.
• This role is responsible for the overall direction, coordination, and evaluation of these units.
• The position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Position Function

• The Service Supervisor directs and coordinates field installations, customer service and fleet issues.
• This position will partner with General Manager to insure quality of installation and product and directly supervises employees in the Commercial Install/ Service Department.
• This role is responsible for the overall direction, coordination, and evaluation of these units.
• The position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Role And Responsibilities

• Analyzes specifications and capacity data and performs mathematical calculations to determine the most effective process, tools, and human resource requirements.
• Identifies and executes solution on quality control issues.
• Maintains the fleet maintenance; inspects issued tools and equipment.
• Conduct weekly safety briefings with field employees.
• Confers with department supervisors and sales personnel to determine status of existing and newly sold projects.
• Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.
• Trains new installers.
• Direct involvement on difficult installations.
• Maintains quality in the field for all Commercial Installers and Service.
• Passes vital product information to field employees.
• Compiles and updates a weekly logbook outlining all current projects as well as scheduled Builder meetings or training sessions.
• Daily review of completed Sales Orders: identify back charges, compare work completed to piece-rate schedule to report payroll totals, make note of product issues seen on a recurring basis.

Qualifications

• Working knowledge and proficiency with MS Word, Excel, Lotus Notes.
• Familiarity with AS400 and JD Edwards preferred.
• Minimum of 2 to 3 years in operations management, outside sales or accounting.
• Excellent written and verbal communication skills, self motivated, self starter, sense of urgency, personable, extroverted personality and well organized.
• Strong leadership and business metrics management skills.
• Strong relationship building skills.
• A motivated individual with the ability to analyze problems and provide solutions. Possess the ability to multi-task and the willingness to give assistance in warehouse operations.
• Must have valid DL.

QUALIFICATIONS

• Working knowledge and proficiency with MS Word, Excel, Lotus Notes.
• Familiarity with AS400 and JD Edwards preferred.
• Minimum of 2 to 3 years in operations management, outside sales or accounting.
• Excellent written and verbal communication skills, self motivated, self starter, sense of urgency, personable, extroverted personality and well organized.
• Strong leadership and business metrics management skills.
• Strong relationship building skills.
• A motivated individual with the ability to analyze problems and provide solutions. Possess the ability to multi-task and the willingness to give assistance in warehouse operations.
• Must have valid DL.

Education

• College degree in Sales, Marketing or Business preferred, but not mandatory.

Physical / Work Environment Requirements

• Ability to stand for long periods of time in a non-climate controlled environment.
• Ability to lift up to 50 pounds.