Installation Operations Manager

California Closets; Pottstown (Montgomery County); On-site; USD 42,000 - 66,000; Full time

Job summary

California Closets is seeking a Installation Coordinator to support the Installation Manager in maintaining organization and efficiency across the installation team. You will ensure crews have the supplies, uniforms, and resources needed to perform at a high standard.

Key duties include recruiting and onboarding, managing attendance and reporting, overseeing fleet appearance and GPS tracking, ordering supplies, and tracking performance.

Qualifications

• Proficient with company software and GPS tracking systems.
• Strong verbal and written communication skills.
• Ability to hold team members accountable professionally.
• Experience reviewing performance data and maintaining records.
• Ability to collaborate across departments with Installation Manager.

Responsibilities

• Recruit resumes and identify installation team candidates; assist onboarding of new members.
• Handle installer callouts and communicate staffing changes to relevant personnel.
• Monitor installer attendance, punctuality, professionalism, and compliance with company expectations.
• Ensure vans look professional; verify uniforms and appearance; monitor GPS locations.
• Assist stocking and procurement of installation supplies, tools, and hardware.
• Coordinate delivery or replacements when parts are missing or additional materials are needed.
• Track installer performance metrics and overtime; compile reports for improvement.
• Lead go-back tracking to reduce repeats and improve first-time completion rates.
• Participate in monthly installation team meetings and leadership trainings.

Skills

Computer skills

Communication skills

Accountability

Performance data review

Team collaboration

Tools

GPS tracking systems

Microsoft Office

Job description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service.We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs.

Job Description

Position Summary

This position works closely with the Installation Manager to maintain organization, accountability, and efficiency across the installation team. The coordinator will help ensure installers have the supplies, hardware, uniforms, and resources they need. The goal of this role is to improve operational efficiency and consistency while allowing the Installation Manager to focus on team development, training, scheduling, and overall installation quality.

Key Responsibilities

1. Recruiting and Hiring Support

• Review resumes and identify potential installation team candidates.
• Assist with organizing the onboarding process for new team members.

2. Daily Installation Operations and Team Accountability

• Handle installer callouts and communicate staffing changes to the appropriate personnel.
• Monitor installer attendance, punctuality, professionalism, and compliance with company expectations.

3. Fleet, Uniforms, and Vehicle Appearance

• Monitor the cleanliness and overall appearance of company vans, both inside and outside.
• Ensure installers wear required company uniforms and maintain a professional appearance.
• Use the company GPS tracking system to monitor vehicle locations and activity.
• Report vehicle concerns and assist in scheduling repairs, maintenance, inspections, etc.

4. Inventory, Supplies, Tools, and Hardware

• Assist with ordering and stocking of installation supplies, materials, and hardware.
• Track tools and equipment to help ensure inventory is accounted for and available when needed.

5. Missing Parts and Job Support

• Coordinate Uber deliveries or other approved delivery arrangements when parts are missing or additional materials are required.

6. Installer Performance and Overtime Tracking

• Track installer performance numbers and maintain accurate records of team results.
• Monitor and document installer overtime (OT) hours.
• Compile performance information to help identify opportunities for improvement.

7. Installation Go-Back Tracking and Reduction

• Track installation go-backs and return visits resulting from incomplete work, installation errors, missing parts, or other job-related issues.
• Identify recurring patterns and follow up on corrective actions and help ensure recurring issues are addressed.
• Work with the Installation Manager and installation team to reduce preventable go-backs, improve first-time completion rates, and minimize unnecessary labor and travel costs.

8. Meetings and Communication

• Lead with installation manager in monthly installation team meetings.
• Attend monthly corporate installation meetings via Microsoft Teams.
• Participate in bimonthly one on one meetings with installers and yearly evaluation meetings.
• Participate in monthly manager meetings and all leadership training classes.
• Help ensure company procedures, expectations, and operational updates are communicated consistently to the installation team.

Qualifications

• Strong computer skills and the ability to learn and use company software, GPS tracking systems and Microsoft Office.
• Effective verbal and written communication skills.
• Strong follow-up skills and the ability to hold team members accountable professionally.
• Comfortable reviewing performance data, tracking numbers, and maintaining accurate records.
• Ability to work collaboratively with the Installation Manager, installers, and other departments.

We are an equal opportunity employer.

We E-Verify.

All your information will be kept confidential according to EEO guidelines.