Installation Specialist

Agfa; Town of Texas (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Agfa HealthCare is seeking an Installation Specialist to lead the installation of the full DR solutions line. You will work with the Project Manager to plan and complete installations at customer sites, ensuring deadlines and budgets are met.

You will document activities, train on new technology, and contribute to process improvements. Travel up to 80% is required, including US & Canada, and prior DR/x-ray room experience is essential.

Qualifications

• Bachelor's degree in a technology field or equivalent healthcare IT experience.
• MCSE, Network+, and CIIP certifications are a plus.
• 5+ years DR deployment and service experience; experience with electronic and electromechanical systems.

Responsibilities

• Installs software, hardware and executes performance analysis as needed for DR and imaging.
• Documents all DR / IMAGING service activities daily and maintains project issues lists.
• Provide timely and detailed feedback on technology performance, reliability, serviceability, and design issues to global teams.
• Training: update underlying technology knowledge and receive product training from R&D.
• Develop site diagrams, procedures, test plans, and other project/service documents for local and regional use.
• Identify continuous improvement opportunities.

Skills

DR installation

x-ray room experience

networking

Windows

UNIX

Oracle/SQL

remote connectivity

security

documentation

Education

Bachelor's degree in technology or healthcare IT

MCSE

Network+ / CIIP

Job description

Job description:

TheInstallation Specialistposition is responsible for installation of the full line of Agfa HealthCare DR solutions. They are the technical experts, responsible for installation at the customer location. The Installation Specialist works in coordination with the Project Manager to plan, execute, and finalize the installation according to strict deadlines and within budget.

What You'll Do (Duties & Respsonsibilites):

• Installs software, hardware and executes performance analysis as needed for DR and imaging.
• Document all DR / IMAGING service activities on a daily basis and maintain project issues lists.
• Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to global support and R&D centers.
• Training: Update underlying technology knowledge and receive product training from R&D.
• Documentation: Develop and design site diagrams, procedures, test plans, and other required project or service related documents for both local and regional use as best practice.
• Identify continuous improvement opportunities.

What You'll Bring (Education & Education):

• Bachelors degree or in a technology field or an equivalent combination of education and relevant healthcare IT experience. MCSE, Network +, and CIIP Certifications are also a plus.
• 5 or more years previous work DR deployment and service. Experiences with electronic and electromechanical systems required.

Specific skills:

• Expert knowledge of DR installation and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing.
• Previous DR installation and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting edge new technologies.
• Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems.
• Excellent oral, written and interpersonal communications skills.
• Proven organizational and time management skills.
• Demonstrated experience adapting to change and managing priorities.
• Strong customer service skills in interacting with both internal and external customers.
• Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams).
• Excellent understanding of the technical services business, product launch process and healthcare environment.
• Must be eligible to travel overnight both within the US and Canada.
• Experience with and understanding of DR support and x-ray room experience
• Must be eligible to apply for customer initiated security clearances such as the US National Agency Check (NAC).
• Ability to travel up to 80%, depending upon geographic location and business needs.