Application Specialist, Digital Radiography (DR)

United Imaging - North America; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

Short- & long‑term disability

Employee assistance program

401(k) with employer match

Paid time off

Sick leave

12 paid holidays

Company paid basic life insurance

Job summary

United Imaging is seeking an Application Specialist – Digital Radiography Imaging to deliver on-site education, demonstrations, and updates for DR systems. You will train technologists, support clinical workflows, and collaborate with customers to optimize imaging processes.

The role requires a Bachelor's in Digital Radiography, ARRT certification, 5+ years in the field, strong IT skills, and willingness to travel up to 75% within the US; work across hospitals and imaging centers nationwide.

Qualifications

• Bachelor's degree in Digital Radiography; ARRT or equivalent DR certification.
• Minimum 5 years in technical/clinical industry experience.
• Willingness to travel up to 75% nationwide within the US.

Responsibilities

• Provide on-site customer training, consultancy and support to improve workflows and educate users.
• Deliver clinical education, adjust system parameters and implement new methods and workflows to expand the customer portfolio.
• Provide on-site applications support to process and resolve customer complaints and offer remote support as needed.
• Support R&D/CRM processes by capturing customer needs and issues and sharing troubleshooting know-how.
• Develop on-site training courses and coach new employees at customer locations or at United Imaging HQ in Houston.
• Assist sales with product demonstrations and prepare clinical cases for clinicians.

Skills

Clinical environment

Travel readiness

Software training

Windows suite

Education

Bachelor's degree in Digital Radiography

ARRT Certification

Tools

Windows

Outlook

Word

PowerPoint

Excel

Job description

Who we are?

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

Description

Who we are?

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

Company Page

http://www.united-imaging.com/en/home/

Job Summary

The Application Specialist – Digital Radiography Imaging is responsible for providing on‑site application education for Digital Radiography (DR). This includes product demonstrations, system updates, and upgrades for standard systems and applications. The ideal candidate will demonstrate authenticity and integrity, essential for building meaningful and lasting relationships with our customers.

Benefits And Compensation

When joining our team, we offer the following benefits: medical, dental, vision, short- & long‑term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance‑based incentive compensation (such as cash bonus(es).

Duties & Responsibilities

• Provide customer training, consultancy and support in individual workflow improvements, including having the ability to deliver clinical education, adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio.
• Provide on‑site applications support to process and resolve customer complaints quickly; provide remote support when not on‑site.
• Provide on‑site application education for Digital Radiography (DR), including demonstration, updates, and upgrades for standard systems and applications.
• Support the R&D/CRM process, including customer need and issues, as well as the provision of troubleshooting know‑how and experience.
• Assist in the development of applications training courses to be delivered on‑site at customer locations or at the United Imaging Headquarters and Training Center in Houston and coaching new employees.
• Provide as need sales team support for product demonstrations, preparation of clinical cases and presenting images to clinicians/physicians.

Note: Other duties as assigned.

Requirements

• Bachelor's degree or above in Digital Radiography and a minimum of 5 years’ technical/clinical industry experience.
• ARRT or equivalent specific DR modality certification.
• Comfortable in a clinical/patient environment.
• Proficient use of computer applications, such as Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web‑based tools
• Ability to learn specialized industry‑specific software and provide digital education and DR training solutions
• Required travel and overnight stays and travel +75% within the US.
• IR experience a plus.

Magnetic Environment Exposure

This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields.

Risk To Ferrous Metals In The Body

Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work.

Radiation Safety

DR Applications specialists must adhere to strict safety protocols to protect themselves from radiation exposure.

Environment: DR Applications specialists can work in hospitals, clinics, and imaging centers, training technologists how to use United Imaging equipment for procedures and imaging diagnosis.

Diversity, Equity, and Inclusion

United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.