Installation & Service Manager

Henderson Products, Inc.; Bucyrus (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits suite

401(k) match

Profit sharing

Job summary

A leading equipment manufacturer in Bucyrus, OH, is seeking an Installation & Service Manager to oversee the installation of products at customer specifications. The ideal candidate will enhance team performance, ensure safety, and drive continuous improvement in processes. A four-year degree in a related field and strong leadership skills are preferred. This role offers a competitive salary, 401(k) match, and profit sharing for full-time employees.

Qualifications

• Ability to improve processes for cost-reduction and quality improvement.
• Self-starter capable of planning over a 30-day time span.
• Example setter in character, attendance, work ethic, and fairness.

Responsibilities

• Lead the installation and service of products to meet customer specifications.
• Ensure safety and cleanliness in the workplace.
• Identify and implement continuous improvement opportunities.

Skills

Strong communication skills

Interpersonal skills

Problem solving

Leadership

Education

Four-year degree in Business, Management, or Operations

Job description

WHO WE ARE

Douglas Dynamics is North America’s premier manufacturer and up-fitter of work truck attachments and equipment. Our belief is that our employees and culture are just as important to the company as serving our customers. We place a high value on building a team and working environment where individuals can succeed professionally and personally. As a team member at Douglas Dynamics, you can expect to make a difference through your work, to have a direct impact on the achievement of a very meaningful mission to serve our customers, to advance your career, and to have room for fun and fulfillment in your daily life.

We would love to have you join our team, where we offer top notch benefits, multiple avenues for advancement and a great working environment.

HOW WE DO IT

Your success is driven by our focus to Grow, Improve and Engage, and by our Core Values which guide how we win in the marketplace. The Winning Behaviors are the expectations of all employees to help ensure we focus on winning as an organization the right way.

• Be Customer & Results Driven
• Anticipate the Possibilities
• Collaborate & Care
• Communicate Responsibly
• Develop Self & Others
• Get Better Every Day

How You Will Contribute

We are looking for an Installation & Service Manager at our Bucyrus, OH facility who will be responsible for timely and accurate installation and delivery of product at the rate and specifications required by the customer on a regular basis. You will lead and manage the facility’s shop labor group efficiently and serve as the continuous contact for customers regarding specifications, delivery, service parts & accessories.

• Lead employees to properly fit-up Henderson equipment, parts, and accessories to the truck chassis, ensuring final product meets specifications and customer expectations.
• Support company safety rules, maintain a safe work area and equipment, promptly resolve unsafe conditions, and ensure orderly housekeeping & shop cleanliness.
• Identify, prioritize, and execute continuous improvement opportunities based on DDMS principles of Safety, Quality, Delivery, and Cost (SQDC).
• Support shop needs including equipment, tools, and machinery necessary for installation activities.
• Hire and train new hires while supporting company policies in the assigned department.
• Maintain consistency in application of company policies and practices for the company’s best interest.
• Support accurate inventory, movement, and scrap reporting.
• Ensure availability of needed parts, components, and solutions in the truck build process.
• Champion communication with your team and the entire organization.

What We Offer You

• A fulfilling career with the ability to contribute to an industry leader.
• A comprehensive suite of benefits.
• Competitive salary commensurate with experience.
• A generous 401(k) match.
• Profit sharing for all full-time employees.

What This Role Needs

• Four‑year degree related to Business, Management, Operations, or related field preferred.
• Demonstrated leader with strong communication and interpersonal skills, a problem solver.
• Ability to improve processes and methods for cost‑reduction, quality improvement, and efficiency.
• Self‑starter who can see around corners, organize multiple priorities, plan over a 30‑day time span, and prepare action plans to achieve results.
• Example setter for employees in character, attendance, work ethic, fairness, and consistency.

Our focus on integrity, teamwork, and high performance creates an ideal work environment for every employee. We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and see all the ways you can do more at Douglas Dynamics.

As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.