Installation Manager - Home Remodeling Leader & Growth

West Shore Home; Town of West Seneca (NY); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Paid time off

Training & leadership development

Growth opportunities

Job summary

West Shore Home in Buffalo, NY is seeking an Installation Manager to lead and grow a team of Installers responsible for five-star shower installation and bath remodel experiences. You will act as Leader, Motivator, and Coach with support from regional leadership.

You will oversee installation operations, develop processes, visit sites to resolve issues, and coach staff to meet KPI targets while ensuring exceptional customer satisfaction and safety standards.

Qualifications

• Experience in installation, construction, or home remodeling.
• Proven ability to report KPIs and drive revenues.
• Valid Driver’s License with clean record.

Responsibilities

• Overseeing your Installation team to install products effectively and profitably.
• Develop, implement, and improve processes for warehouse operations and pre-installation measurement.
• Visit job sites to meet customers, resolve issues, and observe employees.
• Provide training on requirements, culture and processes; coach staff to meet expectations.
• Improve systems and coordinate with management to enhance the customer journey.

Skills

Leadership

Team management

KPI reporting

Coaching

Communication

Tools

MS Office

CRM software

Job description

West Shore Home in Buffalo, NY is seeking an Installation Manager to lead and grow a team of Installers responsible for five-star shower installation and bath remodel experiences. You will act as Leader, Motivator, and Coach with support from regional leadership.

You will oversee installation operations, develop processes, visit sites to resolve issues, and coach staff to meet KPI targets while ensuring exceptional customer satisfaction and safety standards.