Installation Manager - Appliances

Ferguson Enterprises, Inc.; Spring (TX); On-site; USD 61,000 - 132,000; Full time

Job summary

Ferguson Enterprises, LLC in Brookshire, TX is seeking an Installation Manager to lead a team of installation technicians and coordinators, support outside sales, and ensure installation processes meet quality and schedule objectives.

The role requires coordinating with branch leadership, vendors, and customers at job sites, while maintaining documentation, safety, and service standards to deliver reliable, value-driven results.

Qualifications

• Experience in routing, scheduling, or appliance installation, or 5+ years installing appliances as a lead.
• Proficient with standard hand tools and lifting devices.
• Strong customer service, attention to detail, and professionalism.
• Proficient with Microsoft Office applications (Excel, Word, Outlook).

Responsibilities

• Direct 6-12 installation technicians and coordinators and support outside sales.
• Lead appliance install teams, delivery and installation coordinator staff.
• Coordinate activities across multiple job scopes (appliances, cabinets, lighting).
• Manage vendor relations, pricing, and product availability.
• Ensure quality checks, accurate paperwork, and timely project delivery.
• Represent the team in leadership meetings and communicate associate concerns.

Skills

Routing & scheduling

Appliance installation

Team leadership

Customer service

Interpersonal skills

Tools

Microsoft Office

Job description

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is seeking an Installation Manager to join our operations team!

The candidate can work at our Brookshire location. General areas of responsibility include providing leadership for the organization's customer-facing associates and branch functions. This includes providing competent installation capacity to support the sales of finished goods and ensuring that existing program tools and processes are consistently implemented to maintain program integrity.

Responsibilities

• Direct Reports: 6-12 Installation Technicians and Installation Coordinators Reports directly to Houston senior installation manager.
• Support outside sales and showroom consultants to help secure new business
• Work across multiple KOB’s – appliances, cabinets, and lighting
• Manages vendor relations regarding pricing and products
• Lead appliance install tech’s, delivery, and installation coordinator associates
• Leads outside contractors if project activities are sub-contracted
• Consult with associates and customers at job sites
• Perform quality checks on the installation work to ensure accurate installation practices are used
• Verify that all paperwork and documentation related to the installation is completed and accurate
• Manage installation related issues and provide solutions
• Plan, schedule, or coordinate project activities to meet timelines
• Direct or coordinate activities of project personnel
• Work with branch trainer and manager(s) to ensure delivery and install processes are maintained
• Participate in leadership meetings and represent associate concerns, policies and guidelines to the management team
• Conduct regular associate meetings
• Represent the organization to customers, associates and leadership as needed

Qualifications

• 5 years experience preferred with duties in routing, scheduling, or appliance installation or 5 years installing appliances as a lead.
• Demonstrated experience using standard hand tools, electric tools and motorized and/or manual lifting devices
• Continued focus on improving system efficiencies and business practices
• Excellent customer service skills a must
• Attention to detail, shown integrity and professionalism
• Proficiency in Microsoft Office: Excel, Word, PowerPoint and Outlook
• Strong interpersonal skills and ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as required

Pay Range

• $5,434.20
• $11,839.30
• Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
• This role is Bonus or Incentive Plan eligible.
• Ferguson complies with all wage regulations.
• The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.